GP Receptionist / Administrator

NHS Jobs; Reading; On-site; GBP 18,000 - 23,000; Full time

Job summary

NHS Jobs in Reading is seeking an organised front desk receptionist to support daily clinic operations. You will handle appointments, greet patients, and manage the flow of visitors with discretion and care.

Proficiency in EMIS Web and a commitment to patient confidentiality are essential. The role requires adherence to Practice policies and Health & Safety guidelines in a busy general practice environment.

Qualifications

• Front desk reception duties and patient flow management.
• Confidential handling of patient records.
• Willingness to be trained in EMIS Web and healthcare protocols.

Responsibilities

• Manage front desk reception and appointments with professionalism.
• Utilise EMIS Web to access and update records.
• Maintain confidentiality and adhere to Health & Safety policies.

Skills

Front desk reception

Admin support

Customer service

Tools

EMIS Web

Job description

Main Duties

• General front of house reception duties
• Understanding and maximising the use of the clinical system (EMIS Web)
• Dealing with patient medical records in an efficient and confidential manner, acceptable to the Practice
• To be willing to be trained and become proficient in the use of the clinical system (EMIS Web).
• To abide by all Health & Safety policies
• To abide by all Practice policies and protocols

Duties & Requirements

• Reception duties will require the use of a number of skills to ensure efficiency of the appointments system and to allow the monitoring of the flow of patients into the consulting and treatment rooms
• To deal with patients requiring urgent appointments in a way that ensures they are seen in a logical and timely manner
• Be aware of practice policies and procedures for all elements of your role
• Advise patients of relevant charges for private work and to accept and deal with payments adhering to the practice policies
• Deal with all patient queries and requests for assistance, efficiently and politely
• Deal with the emergency line for home visits and record all relevant information for the duty doctor
• Be proficient at the repeat prescribing procedures
• Action requests for patient transport as necessary
• Ensure reception, waiting room and consulting rooms are kept clean and tidy after each surgery session.
• Become familiar with all routine aspects of the clinical computer system and be willing to enter data, as instructed by senior staff
• To ensure that all medical records are accurate and as per practice policies and procedures
• To ensure that correspondence, reports, results etc are filed correctly, accurately and in a confidential manner, either electronically or paper records
• To assist, when requested, in arranging appointments for patients who are recalled to the practice for regular health checks and reviews to meet our practice targets
• To organise patient referrals to secondary care using the current electronic system or preferred method
• To abide by all Health and Safety regulations
• To comply with all in-house rules as set out in the Employee Handbook

This job description is not exhaustive and you will be expected to participate in additional duties that are reasonably within the remit of such a post. Due to the nature of the work and the ever-changing demands of General Practice, you are required to be flexible regards the hours worked, as and when requested by your Line Manager or the Senior Management Team.