Medical receptionist

Glebedale Medical Practice; Stoke-on-Trent; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local medical practice in Stoke-on-Trent is seeking a Medical Receptionist to manage patient interactions and provide administrative support to the medical team. The ideal candidate will have excellent communication skills, experience in a patient-facing role, and a strong understanding of confidentiality. This fast-paced environment requires someone who can work well within a team, handle appointments, and assist patients with inquiries.

Qualifications

• Experience working in GP Practice/NHS setting.
• Experience working with the general public.
• Experience in customer service.

Responsibilities

• Meet and greet patients consulting with the team.
• Ensure a professional and timely service for patients.
• Maintain a tidy and welcoming reception area.
• Manage appointment scheduling and prescription requests.
• Handle patient queries effectively.

Skills

Excellent communication skills

Understanding of confidentiality

Experience with information technology

Customer service experience

Job description

This is a fast paced role in a constantly busy environment. You will work as part of a large team under the guidance of a Lead Receptionist. Our reception team manage many day to day tasks to give admin support to our clinical team and management.

Main duties of the job

• Meeting and greeting of patients who are consulting with members of the Practice team
• Ensuring a professional and timely service for patients and visitors
• Ensure that the reception area is tidy and welcoming
• Appointment system making appointments for patients
• Generate prescriptions from patients requests in accordance with Practice Protocol.
• Inputting patients requests for home visits and printing summary
• Taking queries from patients and ensuring the information in relayed to the relevant team member for any actions
• Retrieve and re-file records as required.
• Answering telephones, divert calls and take messages, ensuring the accuracy of detail and prompt appropriate delivery.
• Taking post
• photocopying as requested.
• Preparing Doctors rooms.
• Receive deliveries into the Practice and deal with appropriately
• Dealing appropriately with patients enquiries at reception or via the telephone.
• Maintenance of patients notes including starting a new wallet when required and dividing the contents in chronological order if a new record.
• Editing data into patients records accurately.

About us

We are agrowing practice with a population of 11,400 patients working across two sitesthe main site being a purpose built practice in Fenton, and a branch site inLongton, Stoke on Trent.

We have 8 GP's, 6 nurse's and a large admin/reception team.

Job responsibilities

Responsibilities

Themedical receptionist should be able to have:

Excellentcommunication skills are essential in order to communicate with patients and thewider team

Understandthe importance of confidentiality within the Practice.

Understandthe use the information technology equipment in the Practice.

Liaisewith hospitals and other outside organizations in order to provide service forthe patients in a professional manner.

Workunder the guidance of others and also using own initiative.

Person Specification

Experience

• Experience working in GP Practice/NHS setting
• Experience working with the general public
• Experience of customer service
• Primary care experience and working within NHS setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.