Medical Receptionist

The Other House; Redhill; On-site; GBP 12,000 - 18,000; Part time

Job summary

Greystone House Surgery in Redhill is seeking a part-time Medical Receptionist to handle patient enquiries, appointments, and patient registration across two sites in Redhill and Merstham. The role involves a mix of morning, afternoon and occasional early start shifts, with training provided to use EMIS Web and Accurx.

Candidates with prior experience in a similar environment and strong customer service and communication skills are encouraged to apply.

Qualifications

• Experience in a similar environment is desirable.
• Fast learners who can perform in a fast-paced setting are ideal candidates.

Responsibilities

• Deal with patient enquiries face to face, over the telephone and via our website.
• Book appointments and manage prescriptions.
• Register new patients and handle emails and internal electronic tasks in the clinical system.
• Manage appointment requests and queries via the interactive website.
• Open and close the surgery according to security protocols and supervise waiting area.

Skills

Customer service

Communication skills

Fast learner

Tools

EMIS Web

Accurx

Job description

We are looking for an enthusiastic and hard working Medical Receptionist to join our friendly team based across our two sites at the heart of Redhill and in Merstham. This is a part time position working Monday-Friday. This will be a combination of shifts either morning from 8:00-16:30 or afternoon from 13:00-19:00 with one early morning start at 7:30., The main responsibilities of this role include dealing with patient enquiries face to face, over the telephone and through our interactive website. A high level of customer service skills are required and as well as clear communication with GPs and other healthcare professionals to ensure that a safe and efficient service is provided to our patient population is vital. Daily administrative tasks will include booking appointments, prescription management, registering new patients, managing emails and and internal electronic tasks via our clinical system. Managing appointment requests and queries via our interactive website is a key part of this role as this is the main route of communication between patients and the practice. Opening and closing the surgery in line with our security protocols and maintaining oversight of the waiting room are other key responsibilities. EMIS Web is our clinical I.T system and Accurx is used as our digital messaging platform. Full training will be provided as part of the induction process.

Previous experience of working in a similar environment would be desirable although fast learners with an ability to excel in a fast-paced, ever evolving industry would be ideal candidates.

Greystone House Surgery is a modern friendly Practice in Redhill, representing one of the three sites which make up The House Partnership between Greystone House Surgery, The Moat House Surgery in Merstham and Caterham Valley Medical Practice in Caterham. We are a forward thinking, well organized training practice with a high reputation for quality and standards. We encourage and support the personal development of all our staff and are keen to ensure the right person joins our friendly team. Fourteen Partners across the whole Partnership (5 based at Redhill)

• Purpose built practice
• GMS, 16,500 patients (39,000 across the three site Partnership)
• Nurse Practitioners and Clinical Pharmacists
• Training Practice for Registrars, Foundation Yr 2 GPs, Physician Associates, Medical students & Nurses
• EMIS Web
• Docman
• Abtrace
• Consistently high QOF achievement
• A member of DHC GP federation