Medical Receptionist / Admin

NHS Jobs; Greater London; On-site; GBP 17,000 - 19,000; Part time

Job summary

NHS Jobs is seeking a part-time receptionist/administrator to join a small, friendly team in Greater London. The role requires excellent communication, a calm approach under pressure, and the ability to multitask across reception and admin duties.

The post involves morning shifts (8:00am) and/or late evenings (8:00pm), with holiday cover as needed. Proficiency with EMIS is preferred, or the ability to adapt to new software systems quickly.

Responsibilities

• Reception: Welcoming patients and visitors; answering calls, emails and online consultations; booking appointments via EMIS, directing to the correct clinician.
• Admin: Recalling patients for vital appointments; scanning and filing documents via Docman10 into patient records; supporting clinicians on workflow.
• General: Open/secure premises; handle queries from doctors and staff; adhere to admin protocols and flexible to cover colleagues.
• Quality: Support CQCs and quality work; alert team to issues and risks; help improve team performance and patient care.
• Equality and Diversity: Uphold patient rights and privacy; be welcoming, non-judgmental and respectful.
• Health & Safety: Promote safety; follow infection control; maintain tidy, hazard-free work areas.
• Flexibility: Cover holidays and occasional longer hours; accept variable days/shifts as needed.

Job description

We are offering a part-time receptionist/administrator, to join our small friendly team. In order to be successful, you must be a good team player with excellent communication skills both face to face and over the telephone, as well as being able to work under pressure and having the ability to multitask. We require someone who is flexible as the position will involve morning shifts (8:00am) and/or late evenings (8:00pm), as well as someone who is willing to cover holidays. You will need to be able to start in December 2026. The practice uses EMIS web as the clinical system, so it is preferable that you have had experience in using this tool or you are computer literate and can adapt to different software systems efficiently.

Main duties

• Reception: Welcoming patients and visitors, answering calls, emails and online consultations, ensuring needs are met. Booking appointments appropriately via EMIS, directing them to the correct clinician. Assisting patients with medical reports, dealing with cash payments and completing request within the given time frame. Printing and handing out forms for patients to take to different clinics e.g. Blood test and x-ray forms. Supporting patients with specimen pots and forms, making sure the date and time on both forms and sample. Registering new patients and recording clinical information, such as blood pressure readings and weight for monitoring purposes. Keeping reception area tidy, replacing any empty items. Comforting distressed patients, handling with difficult needs.
• Admin: Recalling patients for vital appointments, such as diabetes reviews, meeting the requirements for QOF. Request and return paper notes as necessary. Scanning and Filing in documents via Docman10 into patients records. Completing tasks set by clinicians on workflow. Ordering items (clinical and admin) when low, ensuring there is a sufficient stock. Dealing with requests for home visits and recording them on their record. Chasing up appointments and results from hospitals either via phone or email. Liaising with other medical departments, such as radiologists or psychologists with professionalism and discretion. Ordering ambulances for patients and clinicians, both routinely and in an emergency. Completing all mandatory training for quality purposes.
• General: Active involvement in enhanced service, CQC and quality related work. Opening the premises and securing at night, when required. Dealing with problems and queries from the doctors, other staff, attached staff and other organisations. Following and adhering to Practice admin protocols. Be flexible to cover colleagues in their absence including short notice cover for sickness. This may result in longer working hours or different days to normal working days (reimbursement for agreed additional hours worked will be made).
• Quality: The post-holder will strive to maintain quality within the practice, and will Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources.
• Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
• Health & Safety: The post holder will assist in promoting and maintaining their own and others health and safety and security as laid out in the staff handbook and health and safety manual. This will include Using personal security systems within the workplace according to practice guidelines. Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way free from hazards. Reporting potential risks identified.

This job description is not exhaustive and duties may vary with the requirements of the practice or as directed by the Partners.