Receptionist

Cardiff and Vale University Health Board; Greater London; On-site; GBP 18,000 - 23,000; Part time

Job summary

We are a friendly GP practice in Chiswick, London, seeking a part-time Receptionist with GP receptionist experience and SystmOne knowledge. The role involves welcoming patients, handling front-desk tasks, and supporting the team with admin duties.

Flexibility to adapt to daily needs, cover annual leave and absences is essential. You will interact with patients, staff and external services with courtesy and empathy.

Qualifications

• GP receptionist experience and knowledge of SystmOne.
• Experience with Accurx and working in GP practice.
• GCSE or equivalent in English and Maths.

Responsibilities

• Manage a high volume of phone calls from patients and staff.
• Greet, check in and book appointments at front desk.
• Process referrals, online patient requests and other documents.
• Handle repeat prescription requests and related admin.
• Respond empathetically to patient enquiries in person, by phone or online.
• Advise on charges for non NHS services and issue receipts.
• Scan, file and photocopy documents; provide clerical support to GPs.
• Disseminate NHS policies to patients when requested; support wellbeing events.

Skills

GP reception experience

Excellent communication

Empathy in patient care

Multitasking

Education

GCSE English & Maths

Tools

SystmOne

Accurx

Job description

We are looking to recruit a part-time Receptionist to join our friendly GP practice team. Applicants should have GP receptionist experience and knowledge of SystmOne. GP receptionists receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. We are looking for a candidate who can be flexible within the role, adapt to the daily needs of the practice, and support annual leave cover and absences when required.Main duties of the job Managing a high volume of phone calls from patients and healthcare professionals Greeting, checking in and booking appointments for patients at the front desk Dealing with day to day administration tasks including processing referrals, online patient requests and other documents Dealing with repeat prescription requests Responding efficiently and with respect and empathy to patient enquiries in person, by telephone and online Advising patients of relevant charges for non NHS services, accepting payment and issuing receipts Remaining patient and calm in often stressful situations Scanning, filing and photocopying documents Providing clerical support to GPs and the wider healthcare team Understanding and disseminating wider NHS policies to patients when requested Undertaking any other additional duties appropriate to the post as requested by the management team Supporting the practice team with patient wellbeing events, such as patient coffee mornings, We are looking to recruit a part time Receptionist to join our friendly GP practice team. Applicants should have GP receptionist experience and knowledge of SystmOne. GP receptionists receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. We are looking for a candidate who can be flexible within the role, adapt to the daily needs of the practice, and support annual leave cover and absences when required. Main Duties of the Job Managing a high volume of phone calls from patients and healthcare professionals Greeting, checking in and booking appointments for patients at the front desk Dealing with day-to-day administration tasks, including processing referrals, online patient requests and other documents Dealing with repeat prescription requests Responding efficiently and with respect and empathy to patient enquiries in person, by telephone and online Advising patients of relevant charges for non-NHS services, accepting payment and issuing receipts Remaining patient and calm in often stressful situations Scanning, filing and photocopying documents Providing clerical support to GPs and the wider healthcare team Understanding and disseminating wider NHS policies to patients when requested Undertaking any other additional duties appropriate to the post as requested by the management team Supporting the practice team with patient wellbeing events, such as patient coffee mornings Job Responsibilities The successful candidate needs to be flexible within the role and able to adapt to the daily needs of the practice, including covering annual leave and absences when required. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Work closely with other reception staff to ensure the smooth running of reception and efficient delivery of services to patients.

• GCSE grade AC 94 in English and Maths, Experience of working in a GP practice
• Experience of using SystmOne
• Experience of using Accurx, Experience of working in a GP practice
• Experience of using SystmOne
• Experience of using Accurx
• Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

We are a friendly GP practice in Chiswick, London. With patients' needs at the heart of everything we do, we strive to provide a high-quality service and treat all our patients with the utmost respect and care. We are a busy surgery with a diverse group of staff to reflect our diverse community. We look forward to hearing from you.