Reception Team Leader

Bentley Medical Practice; Redcar; On-site; GBP 11,000 - 19,000; Part time

Job summary

Bentley Medical Practice is seeking a Reception Team Leader to manage the friendly reception team and ensure an effective service for patients and visitors at Redcar. The role supports communication across teams and involves various administrative duties to keep the practice running smoothly.

Flexible hours with part-time or full-time options up to 37.5 hours per week. The post requires a proactive, adaptable candidate who can contribute to a patient-centered environment.

Qualifications

• Experience of working in general practice, primary care or a comparable patient/customer-facing environment.
• Previous experience in a senior receptionist, supervisor or team-leader role.

Responsibilities

• The Reception Team Leader is responsible for supporting the effective day-to-day running of the reception and patient services function.
• Please see attached job description.

Skills

Customer service experience

Senior receptionist role

Job description

We require a Reception Team Leader to join our friendly reception team to ensure an effective and efficient reception service is provided to our patients and any other visitors to the practice.

The candidate would need to have a flexible attitude, a willingness to develop and be adaptable to change.

We will consider part time or full time hours up to 37.5 per week.

Main duties of the job

To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

To undertake a variety of administrative duties to assist in the smooth running of the practice.

About us

5 GP Practice

2 Advanced Nurse Practitioners

In house First Contact Practitioner

Full Management team of Practice Manager, Quality Manager and Administration Manager

SystmOne clinical system

Total triage using Accurx and E-consult

We are committed to providing high standard, quality health care. Our friendly practice team consists of experienced clinical and administrative staff, if you feel you can bring something to our dedicated team we would love to hear from you!

Job responsibilities

The Reception Team Leader isresponsible for supporting the effective day-to-day running of the receptionand patient services function.

Please see attached job description.

Person Specification

Experience

• Experience of working in general practice, primary care or a comparable patient/customer-facing environment.
• Previous experience in a senior receptionist, supervisor or team-leader role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceUp to £14.00 per hour dependent on experience