Medical receptionist

Almondbury Surgery; Huddersfield; On-site; GBP 12,000 - 15,000; Full time

Job summary

Almondbury Surgery in Huddersfield is recruiting a medical receptionist to join our busy practice. The role provides reception and administrative support to the whole team, requiring strong customer service and IT skills.

Training is provided for System One, and we value good written and oral communication as well as confidentiality and professionalism. You will welcome patients, answer calls, book appointments, manage records, and liaise with GPs and nurses.

Qualifications

• GCSE A to C in English & Maths or equivalent.
• Qualification in customer care.
• Experience in customer service desirable.

Responsibilities

• Welcoming patients to the surgery and providing a friendly reception service.
• Answering incoming telephone calls promptly and dealing with a wide range of patient queries.
• Booking, cancelling and rearranging GP, nurse and other clinical appointments.
• Supporting patients with general enquiries and directing them to the appropriate service.
• Take accurate messages and relaying information to the relevant team members.
• Managing the reception area and assisting patients with check-in and other administrative queries.
• Liaising with GPs, nurses, administrative staff and other healthcare professionals.
• Maintaining accurate and confidential patient records.
• Handling sensitive and sometimes challenging conversations calmly, respectfully and professionally.
• Carrying out general administrative duties to support the smooth running of the practice.

Skills

Customer service

Communication skills

Time management

Organisational skills

Education

GCSE English & Maths

Customer care qualification

Tools

System One

Job description

We are recruiting for a medical receptionist to join our friendly and busy team. This role provides reception and administrative support to the whole practice. Customer service experience and IT skills are essential. A knowledge of primary care and the IT system (System One) would be an advantage but not essential as training is provided. Good written and oral communication skills are also essential as well as good time management and organisational skills to prioritise your workload, along with an understand of, and commitment to, patient confidentiality.

Main duties of the job

Welcoming patients to the surgery and providing a friendly andprofessional reception service.Answering incoming telephone calls promptly and dealing with a widerange of patient queries. Booking, cancelling and rearranging GP, nurse and other clinicalappointments. Supporting patients with general enquiries and directing them tothe appropriate service. Take accurate messages and relaying information to the relevantteam members. Managing the reception area and assisting patients with check-inand other administrative queries. Liaising with GPs, nurses, administrative staff and otherhealthcare professionals. Maintaining accurate and confidential patient records. Handling sensitive and sometimes challenging conversations calmly, respectfully and professionally. Following practice procedures relating to confidentiality,safeguarding, information governance and patient care. Carrying out general administrative duties to support the smoothrunning of the practice.

About us

We are a very busy village surgery with around 6,300 patients. Almondbury is a three partner practice, supported by two salaried GPs, two ANPS , a nursing team and experienced admin staff.

Our reception team fulfil an essential role in the running of the practice and is often the firstpoint of contact for our patients. We strive to provide a professional and helpful service.

Job responsibilities

Please see receptionist job description attached to this advert in supporting documents.

Full training will be provided.

Qualifications

• GCSE A to C in English & Maths or equivalent
• Qualification in customer care

Experience

• The successful candidate will have a kind, friendly manner who shows understanding and empathy. Will be able to stay calm and professional, with excellent listening skills. Accuracy and attention to detail is essential. Ability to manage working in a busy environment, be organised and can prioritise workload. We are looking for someone who can be part of a team and can also work on their own initiative.
• Excellent communications skills, written and verbal are expected, in order to fulfil the role. Must be confident in using computers and telephone systems. Reliability and flexibility essential. Be able to show an understanding of patient confidentiality and handling sensitive information. Must have strong multi-tasking skills.
• Previous reception experience working in a GP practice or NHS service desirable.
• Full training will be given.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.