Experienced GP Receptionist

Dr Raut Partnership; Hull and East Yorkshire; On-site; GBP 12,000 - 17,000; Part time

Job summary

Highlands Surgery and Sutton Park Surgery are seeking a part-time Receptionist to join our friendly team. The role involves efficient reception and administrative duties with a focus on high-quality patient service and professional conduct.

The position is 16 hours per week over 3 days, including early and late shifts. You will cover colleagues during sickness and holidays and support clerical and data entry tasks as required.

Qualifications

• Experience in delivering a high standard of customer service.
• Must be smart, polite and confident.
• Computer literacy with basic keyboard skills.

Responsibilities

• Ensure efficient running of appointment system; manage patient flow and delays.
• Coordinate urgent on-the-day appointments via online forms or walk-ins.
• Respond to queries from patients and visitors and provide appropriate assistance.
• Participate in Care Navigation and signpost to appropriate services.
• Take and process new patient registrations and test results.
• Provide holiday and sickness cover for colleagues and assist with clerical tasks.

Skills

Customer service

Reception experience

Communication skills

Telephone manners

IT literacy

Education

NVQ Level 2 in Customer Service or equivalent experience

NVQ Level 3 in Customer Service or equivalent

Tools

Microsoft Office

Job description

We are looking to employ a part time Receptionist to joinour friendly team.

The successful candidate will be required to provideeffective and efficient reception and administrative services for the practicein a professional and courteous manner. Experienced in delivering a highstandard of customer service is valued but full training for this role will beprovided.

The role is Part-Time 16 hours per week, over 3 days, to includesome 8.00 am starts and 6.30 pm finishes.

Also there is a need to be able to cover colleagues forsickness and holiday absence.

Main duties of the job

Job responsibilities

Ensure efficient running of appointment system. Be aware of flow of patients into consulting rooms and advise patients regarding any potential delays.

Help coordinate urgent on the day appointments for patients either by assisting with the online forms or walk-in emergencies.

Respond to all queries and requests for assistance from patients and other visitors.

Participate in Care Navigation, which involves signposting patient to more appropriate health care services.

Take and process new patient registrations.

Safely take samples from patients as per the Sample Handing protocol.

Take subject access requests from patients.

Set up online user accounts.

Ensure that you are familiar with the appointment systems being used for the practice and Primary Care Network appointments.

Book appointments for long term condition recalls as per the patients needs.

Process patient information such as notifications of deaths as per practice protocols.

Receive and transfer telephone calls. Ensure accurate messages are transcribed to the relevant recipient.

To assist with the Practices clerical work as required. This may involve clinical data entry onto the computer, scanning of documents, issuing mail-merge letters, recording and extracting data for audit purposes and Clinical Coding.

To retrieve and advise patients of their tests results.

To provide holiday and sickness cover for colleagues as required.

This list is not exhaustive and other duties relative to the role may apply.

About us

Highlands Surgery and Sutton Park Surgery, are both well-established practices that have operated in this locality for many years.The practice, has a small but diverse practice list size of around 4.500 patients, who are managed by a friendly well established clinical practice team.

Our mission.

To provide an appropriate and rewarding experience for our patients whenever they need our support

Our core values that are shared among the partners and staff are:

• Respect
• Accountability

The practice has always prided itself on providing high quality medicine in a traditional family practice setting.

Job responsibilities

Main duties of the job

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Overview of your organisation

Highland Surgery and Sutton Park Surgery, are both well-established practices that have operated in this locality for many years.The practice, has a small but diverse practice list size of around 4.500 patients, who are managed by a friendly well established clinical practice team.

Our mission.

To provide an appropriate and rewarding experience for our patients whenever they need our support

Our core values that are shared among the partners and staff are:

• Respect
• Accountability

The practice has always prided itself on providing high quality medicine in a traditional family practice setting.

Job Summary

Our reception area is a primary function within the practice and is the first point of contact for our patients. It is therefore important that patients and their carers are greeted in a friendly and caring way and dealt with appropriately and efficiently, whether the contact is by telephone or face-to-face.

Working directly within the reception team, you will be the primary interface between patients and the clinical staff (doctors and nurses). Almost all practice correspondence, either verbal or written, is directed through our reception area. As a receptionist, you will need to be very industrious, the reception department is extremely busy; the work carried out in a GP Reception is diverse. We pride ourselves on our quality standards regardless of how busy we are.

Job responsibilities

Ensure efficient running of appointment system. Be aware of flow of patients into consulting rooms and advise patients regarding any potential delays.

Help coordinate urgent on the day appointments for patients either by assisting with the online forms or walk-in emergencies.

Respond to all queries and requests for assistance from patients and other visitors.

Participate in Care Navigation, which involves signposting patient to more appropriate health care services.

Take and process new patient registrations.

Safely take samples from patients as per the Sample Handing protocol.

Take subject access requests from patients.

Set up online user accounts.

Ensure that you are familiar with the appointment systems being used for the practice and Primary Care Network appointments.

Book appointments for long term condition recalls as per the patients needs.

Process patient information such as notifications of deaths as per practice protocols.

Receive and transfer telephone calls. Ensure accurate messages are transcribed to the relevant recipient.

To assist with the Practices clerical work as required. This may involve clinical data entry onto the computer, scanning of documents, issuing mail-merge letters, recording and extracting data for audit purposes and Clinical Coding.

To retrieve and advise patients of their tests results.

To provide holiday and sickness cover for colleagues as required.

This list is not exhaustive and other duties relative to the role may apply.

Qualifications

• Minimum of NVQ level 2 in Customer Service or equivalent experience.
• NVQ Level 3 in Customer Service or equivalent.

Knowledge and Skills

• Must have experience of working within a GP Practice or other Primary Care setting
• Must be smart, polite and confident.
• Must be able to cope under pressure.
• Must be able to use initiative and understand when it is appropriate to do so.
• Have good time management and the ability to work to deadlines.
• Must be well organised and able to follow procedures and guidelines consistently and effectively.
• Must be able to deal with the public and colleagues sensitively and effectively and have a clear telephone manner.
• Must be articulate and display excellent communications skills.
• Must be able to respect confidentiality.
• Must have a good attendance record
• Have great interpersonal skills.
• Must be computer literate and comfortable with technology and have basic keyboard skills.
• Previous experience in a busy office environment.
• Previous experience of working in a busy, health environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.