Medical Receptionist

Highfield Surgery; England; On-site; GBP 21,000 - 25,000; Full time

Job summary

Highfield Surgery is seeking a GP Medical Receptionist to be the first point of contact for patients and visitors, delivering a high standard of patient care while providing administrative support and handling requests across clinical IT platforms.

The role requires politeness, confidentiality and IT literacy. Training on EMIS, Docman and AI platforms will be provided; duties include reception duties, handling queries, and supporting colleagues during busy periods.

Qualifications

• GCSEs (or equivalent) in English and Mathematics (Grade C/4 or above).
• Strong commitment to maintaining privacy, discretion and confidentiality.

Responsibilities

• Welcome patients, carers and visitors in a polite, friendly and professional manner.
• Deal with patient queries in line with practice protocol and support colleagues to handle queries via telephone, in person and online platforms.
• Knowledge of EMIS, Docman, AI platforms and related IT; training available.
• Open/close practice premises and maintain security.
• Maintain up-to-date notice boards, leaflets and patient communications.
• Support Equality, Diversity and Rights of patients, carers and colleagues.

Skills

Polite

Confident

Motivated

Under pressure

IT literate

Attention to detail

Education

GCSE English and Maths

Job description

The GP Medical Receptionist is the first point of contactfor patients and visitors to the practice. The role involves delivering a highstandard of patient care, providing administrative support, managingpatient requests, navigating clinical and IT platforms and, ensuring the smooth running of reception services whilemaintaining strict confidentiality.

Main duties of the job

Welcome patients, carers and visitors in apolite, friendly and professional manner

Dealing with patient queries, in-line withpractice protocol and supporting your colleagues to deal with queries alsotelephone, face-to-face and online platform

Knowledge and understanding of the clinicalsystem EMIS, Docman, AI platforms and additional IT, training available

Sing-post to the correct clinical team and haveknowledge of appropriate pathways

Administrative meetings and training are mandatory

Stay up to date with new systems, protocols

Individual tasks as distributed between thereception team

Clinical room preparation

Covering sickness and annual leave within theteam, this is mandatory

Ensure the notice boards, leaflets and otherpatient communication are up to date and relevant

Support and act in accordance with supportingthe equality, diversity and rights of patients, carers, and colleagues

Behave in a manner which is welcoming,non-judgmental and respects the circumstances, feelings and rights of patientsand colleagues

Recognise peoples needs for alternative methodsof communication and respond accordingly

Follow the Surgerys Health & Safety policy,Infection Control Policy, GDPR, mandatory training and protocols andprocedures

All necessary training and support will be provided

This is not an exhaustive list

About us

Highfield Surgery is a friendly and close team and we aim to provide an friendly and professional service to all our patients. We welcome new employees.

Job responsibilities

As described in job responsibilites and any other delegated duties appropriate to the post.

Including

Opening up/locking up of practice premises and maintaining security.

Person Specification

• Polite and confident
• Motivated
• Ability to work under pressure
• Flexibility and willingness to work outside of contracted hours
• IT literate
• High attention to detail

Qualifications

• GCSEs (or equivalent) in English and Mathematics (Grade c / Grade 4 or above)
• Strong committment to maintaining privacy, discretion, and strict confidentiality