Medical Receptionist / Care Navigator

The Alney Practice; Bradley Stoke; On-site; GBP 18,000 - 21,000; Full time

Job summary

The Alney Practice in Cheltenham area seeks a friendly Medical Receptionist to join our front desk team. You will manage appointments, greet patients and handle administrative tasks with professionalism.

Experience in a GP reception is desirable. The role involves handling queries, processing registrations, and supporting clinicians across two sites.

Qualifications

• Good communication skills are essential.
• Experience handling phone calls.
• Previous reception/administration experience in General Practice is desirable.

Responsibilities

• Making / cancelling appointments for clinicians.
• Issuing prescriptions or handling requests as appropriate.
• New registrations and patient record updates.
• Giving results to patients and liaising between clinicians and patients.
• Scanning documents to patient notes and maintaining filing.
• Actioning and monitoring the practice email.

Skills

Good communication skills

Experience handling phone calls

Reception/administration GP role

Job description

We are looking for a Medical Receptionist to join our friendly team.

The ideal candidate willbe a great team player and have an upbeat attitude with a great sense ofhumour.

We will be hiring for 2 roles and the shift pattern for these are as follows:

Role 1:

Monday 830am-130pm

Tuesday 2pm-630pm

Thursday 830am-630pm

Role 2:

Monday 830am-130pm

Tuesday 830am-630pm

Thursday 830am-130pm

Friday 830am-130pm

Previous Receptionexperience is desirable.

Main duties of the job

• Making / cancelling appointments for all clinicians
• Issuing prescriptions
• New registrations
• Giving results
• Scanning documents to patient notes
• Liaising between clinicians and patients
• Actioning and monitoring the practice email.

About us

The Alney Practice is based across 2 sites, Cheltenham Road and Highnam. As a practice we strive to offer the best possible healthcare for our patients. We pride ourselves on providing timely and quality care in the wide range of services we offer.

Job responsibilities

For a full list of duties, please refer to the attached Job description.

• Making / cancelling appointments for allclinicians
• Issuing prescriptions
• New registrations
• Giving results
• Scanning documents to patient notes
• Liaising between clinicians and patients

Person Specification

Qualifications

Experience

• Good communication Skills
• Experience of handling phone calls
• Previous experience in a reception/administration role within Gerneral Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.