Medical Receptionist

Northcote Surgery; Glasgow; On-site; GBP 18,000 - 19,000; Part time

Job summary

Northcote Surgery in Glasgow's West-End is seeking enthusiastic receptionists to join our busy team serving 12,000+ patients. We offer a supportive, training-focused environment with a multidisciplinary clinical team and modern admin infrastructure.

The role is part-time or full-time, with pay £13.35 per hour rising to £13.90 after probation (about six months). NHS pension option is available; you will greet patients, direct them to the right service, and handle enquiries with professionalism.

Qualifications

• Excellent communication and interpersonal skills.
• Computer literate and able to use clinical admin software.
• Able to work under pressure in a busy environment and uphold service standards.

Responsibilities

• Assist and direct patients to the appropriate service or healthcare professional.
• Provide general assistance to all members of the practice team; maintain a positive, friendly image.
• Handle enquiries via telephone or in person and support efficient reception processes.

Skills

Communication skills

Interpersonal skills

Computer literacy

Tools

Emis or Vision

Docman

Job description

Northcote Surgery based in the West-End of Glasgow is looking for enthusiastic receptionists to join our team. We provide a dedicated and personalised service to our growing 12,000+ patient list.

We are a friendly, high achieving training practice with a multidisciplinary clinical team consisting of 6 GP Partners, 4 Salaried GP’s, 2 GP trainees, 2 Nurses and 2 HCSW. In addition we have a large, strong management and administrative team to support both patients and staff. To augment our clinical offering we also have Pharmacy and Physiotherapy support based in the surgery.

We are currently offering several part time medical receptionist posts or a full time post, with a rate of pay during the training/probationary period of £13.35 per hour, rising to £13.90 per hour on satisfactory completion of the probationary period (normally 6 months). You will have the option to enrol into the NHS pension scheme which is one of the most comprehensive and generous schemes in the UK.

The ideal candidate will have good communication and interpersonal skills and be computer literate. The Surgery is extremely busy and so you must be able to work under pressure, adapt in busy and unpredictable situations, whilst upholding service delivery standards at all times.

You will be required to assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner. Provide general assistance to all members of the practice team and project a positive and friendly image to patients and other visitors, either in person, via the telephone or by any other communication means.

Experience with Emis or Vision (we will be migrating to Vision within the next year) and Docman is preferred but not essential.

We pride ourselves in providing a comprehensive and supportive training package for the right candidates.