Medical Receptionist

The House Partnership; Whitburn; On-site; GBP 12,000 - 18,000; Part time

Job summary

Greystone House Surgery, part of The House Partnership, invites a friendly Medical Receptionist to join two-site practice in Redhill and Merstham. This part-time role covers Monday to Friday with either morning or afternoon shifts and one early start.

You will handle patient enquiries face to face, on the phone and online, manage appointments and prescriptions, register new patients, and work with EMIS Web and Accurx. A proactive team player in a busy setting is essential.

Qualifications

• Experience in a patient/customer facing role.
• Ability to work in a diverse team.
• Experience with safeguarding processes.

Responsibilities

• Handle patient enquiries face to face, over the phone and online.
• Manage appointment bookings and prescription handling.
• Register new patients and maintain accurate records.
• Open/close premises and ensure security out of hours.

Skills

Patient-facing experience

Teamwork in diverse environment

Safeguarding processes

Education

GCSE English & Maths (A-C) or equivalent

Job description

Weare looking for an enthusiastic and hard working Medical Receptionist to join our friendly team based across our two sites at the heart of Redhill and in Merstham. This is a part time position working Monday-Friday. This will be a combination of shiftseither morning from 8:00-16:30 or afternoon from 13:00-19:00 with one early morning start at 7:30.

Previous experience of working in a similar environment would be desirable although fast learners with an ability to excel in a fast-paced, ever evolving industry would be ideal candidates.

Main duties of the job

The main responsibilities of this role include dealing with patient enquiries face to face, over the telephone and through our interactive website. A high level of customer service skills are required and as well as clear communication with GPs and other healthcare professionals to ensure that a safe and efficient service is provided to our patient population is vital. Daily administrative tasks will include booking appointments, prescription management, registering new patients, managing emails and and internal electronic tasks via our clinical system. Managing appointment requests and queries via our interactive website is a key part of this role as this is the main route of communication between patients and the practice. Opening and closing the surgery in line with our security protocols and maintaining oversight of the waiting room are other key responsibilities. EMIS Web is our clinical I.T system and Accurx is used as our digital messaging platform. Full training will be provided as part of the induction process.

About us

Greystone House Surgery is a modern friendly Practice in Redhill, representing one of the three sites which make up The House Partnership between Greystone House Surgery, The Moat House Surgery in Merstham and Caterham Valley Medical Practice in Caterham.

We are a forward thinking, well organized training practice with a high reputation for quality and standards. We encourage and support the personal development of all our staff and are keen to ensure the right person joins our friendly team.

Fourteen Partners across the whole Partnership (5 based at Redhill)

Purpose built practice

GMS, 16,500 patients (39,000 across the three site Partnership)

Nurse Practitioners and Clinical Pharmacists

Training Practice for Registrars, Foundation Yr 2 GPs, Physician Associates, Medical students & Nurses

EMIS Web

Docman

Abtrace

Consistently high QOF achievement

A member of DHC GP federation

Job responsibilities

JobPurpose

Aspart of a team, to achieve a smooth running and efficient surgery for both GPsand patients and to provide all necessary administrative support required bythe Practice

Toprovide an efficient and professional reception service during surgeries andclinics

Toensure that all record keeping, both manual and computerised, is accurate and upto date

Torespect patient confidentiality at all times

MainDuties

Runningthe appointment and associated IT systems accurately and to maximise use ofavailable time

Repeatprescribing as directed by the doctors

Dealingwith queries by reference to both computerised and manual records

Clericalwork related to the reception function

Openingand closing premises, ensuring readiness for use and security out of hours

Othersuch duties as required for the smooth running of the practice

Person Specification

Experience

• Experience of a patient/customer facing role
• Ability to work in a diverse team
• Experience of safeguarding processes

Qualifications

• GCSE A to C in English and Maths or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.