GP Surgery Receptionist - EMIS Experience

NHS Jobs; Bromsgrove; On-site; GBP 23,000 - 28,000; Full time

Job summary

The Royal Orthopaedic Hospital NHS Foundation Trust is seeking a GP Surgery Receptionist with EMIS experience to support daily front-desk operations. You will handle appointment scheduling, patient registrations, and confidential information with professional communication and teamwork.

Key duties include managing Docman workflows, answering calls, processing private payments, and ensuring smooth reception and admin tasks while maintaining a patient-friendly environment in a busy NHS setting.

Qualifications

• Experience with EMIS, Docman and Microsoft Office.
• Strong communication and confidentiality in handling patient information.
• Ability to work as part of a team and autonomously following procedures.

Responsibilities

• Book patient appointments with clinical staff.
• Manage scanning and document workflow using Docman.
• Answer incoming and initiate outgoing calls; manage reception duties.
• Process patient registrations and forms; verify living within boundary and ID.
• Liaise with GPs, nursing staff and Practice Manager on patient queries.
• Take payments for private non NHS work and assist deliveries.
• Maintain reception and clinical system logs; ensure confidentiality.

Skills

EMIS experience

Docman

Microsoft Office

Communication

Confidentiality

Tools

EMIS

Docman

AccuRx

Microsoft Office

Job description

GP Surgery Receptionist - EMIS Experience

The successful candidate must have full knowledge of EMIS, DOCMAN, Microsoft Office and be able to demonstrate problem solving and strong communication silks with an understanding of confidentiality. To be able to work as a team member and autonomously with good interpersonal skills and the ability to follow procedures and policy. If successful you will be required to carry out a variety of administrative tasks for the efficient running of the practice projecting a positive and friendly image to patients and other visitors. Manage scanning and document workflow using Docman.Effective time management, planning and organising and the ability to remain sensitive and empathetic in distressing situations are key. Support with sickness and holiday cover in addition to contracted hours may also be required. Sign all visitors in and out Receive incoming and initiate outgoing telephone calls. Receive incoming registration forms, make necessary checks for living within boundary and ID. Scan forms and register as required. To book patient appointments with clinical staff Manage incoming Patient Online Access forms and granting access To liaise with GPs, nursing staff, the Practice Manager, or any other member of the practice team regarding patient-related queries. Answer emergency phone calls and action as necessary To receive and file and workflow external documents both in hard and electronic format Chaperone patients as required To take payment of fees for private non NHS work Assist deliveries advising team members that goods have arrive To maintain a log, file and workflow to clinical system all correspondence handled over the desk. Manage incoming samples ensuring correct bottle is labelled and has paperwork. Manage patient tasks through EMIS Docman AccuRx Email Manage reception email account as well as own To cover for holidays and sickness as required. Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors Keep up to date with reception updates, attend reception meetings and follow process and policy To carry out a variety of administrative tasks for the efficient running of the Practice. Keep reception up to date Tidy desk area policy Processing medication requests Manage patient queries at desk and action accordingly Docman Scanning This post is subject to the Rehabilitation of offenders Act Exceptions Order 1975 and as such it will be necessary for a submission for Disclosure and Barring Service formerly known as CRB to check for any previous criminal convictions.

£25,272 per annum, pro rata if part time

The Royal Orthopaedic Hospital NHS Foundation Trust