GP Surgery Receptionist - EMIS Experience

Catshill Village Surgery; Birmingham; In loco; GBP 18.000 - 21.000; Tempo pieno

Descrizione del lavoro

Catshill Village Surgery is seeking a GP Receptionist with EMIS experience to join our busy team in the Birmingham area. The role emphasizes handling patient documents, DOCMAN workflows, and accurate data entry while maintaining patient confidentiality.

You will work with EMIS and DOCMAN, provide reception duties, scan documents, book appointments, and assist with practice administration. A friendly, professional approach and strong communication are essential.

Competenze

• Essential - EMIS knowledge.
• Essential - DOCMAN knowledge.
• Experience with healthcare computer systems is essential.
• Good general education including GCSE English or equivalent.

Mansioni

• Manage scanning and document workflow using Docman.
• Receive incoming documents and route to clinicians.
• Initiate outgoing telephone calls.
• Liaise with GPs, nursing staff and Practice Manager on patient queries.
• Answer emergency calls and take necessary actions.
• Process medication requests.
• Provide general assistance and maintain a friendly image to patients.

Conoscenze

EMIS knowledge

DOCMAN knowledge

Microsoft Office

Communication skills

Confidentiality

Teamwork

Formazione

GCSE English or equivalent

Strumenti

EMIS

DOCMAN

AccuRx Email

Descrizione del lavoro

GP Surgery Receptionist - EMIS Experience

1 x full time hours or 2 x part timehours

The successful candidate must have full knowledgeof EMIS & DOCMAN, Microsoft Office and be able to demonstrate problem solving and strongcommunication silks with an understanding of confidentiality. To be able to work as a team member andautonomously with good interpersonal skills and the ability to followprocedures and policy.

If successful you will be required to carry out a variety ofadministrative tasks including scanning documents to patient records using DOCMAN. EMIS knowledge will be needed for the efficient running of the practice projecting apositive and friendly image to patients and other visitors. Effective time management, planning andorganising and the ability to remain sensitive and empathetic in distressingsituations are key.

Support with sickness and holiday cover in additionto contracted hours may also be required.

Main duties of the job

Manage scanning and document work flow using Docman

Receive incoming documents and work flowing to appropriate clinician.

Initiating outgoing telephone calls.

To liaise with GPs, nursing staff, the Practice Manager regarding patient related queries.

Answer emergency phone calls and action as necessary

Receive, file and workflow external documents both in hard andelectronic format

Maintain a log, file and workflow to clinical system allcorrespondence handled over the desk.

Manage incoming samples

Manage patient tasks through EMIS Docman AccuRx Email

Providing general assistance to the practice team and projecting apositive and friendly image to patients and other visitors

Processing medication requests

About us

We are a friendly busy GP Practice looking for an enthusiastic, hardworking and sociable team player to join our dedicated reception team.We are looking for a reliable, hard-working professional with a positive and friendly flexible approach.

Reception is at the heart of our practice and our reception team work hard together each day to ensure they navigate our patients to the right service, delivered by the right clinician at the right time.A key requirement of this role will be around the importance of being kind and remaining calm when working under pressure.

Job responsibilities

The successful candidate must have full knowledgeof EMIS, DOCMAN, Microsoft Office and be able to demonstrate problem solving and strongcommunication silks with an understanding of confidentiality. To be able to work as a team member andautonomously with good interpersonal skills and the ability to followprocedures and policy.

If successful you will be required to carry out a variety ofadministrative tasks for the efficient running of the practice projecting apositive and friendly image to patients and other visitors. Manage scanning and document workflow using Docman.Effective time management, planning andorganising and the ability to remain sensitive and empathetic in distressingsituations are key.

Support with sickness and holiday cover in additionto contracted hours may also be required.

Sign all visitors in and out

Receive incoming and initiate outgoing telephone calls.

Receive incoming registration forms, make necessary checks for livingwithin boundary and ID. Scan forms and register as required.

To book patient appointments with clinical staff

Manage incoming Patient Online Access forms and granting access

To liaise with GPs, nursing staff, the Practice Manager, or any othermember of the practice team regarding patient-related queries.

Answer emergency phone calls and action as necessary

To receive and file and workflow external documents both in hard andelectronic format

Chaperone patients as required

To take payment of fees for private non NHS work

Assist deliveries advising team members that goods have arrive

To maintain a log, file and workflow to clinical system allcorrespondence handled over the desk.

Manage incoming samples ensuring correct bottle is labelled and haspaperwork.

Manage patient tasks through EMIS Docman AccuRx Email

Manage reception email account as well as own

To cover for holidays and sickness as required.

Providing general assistance to the practice team and projecting apositive and friendly image to patients and other visitors

Keep up to date with reception updates, attend reception meetings andfollow process and policy

To carry out a variety of administrative tasks for the efficientrunning of the Practice.

Tidy desk area policy

Processing medication requests

Manage patient queries at desk and action accordingly

Docman Scanning

This post is subject to the Rehabilitation of offenders Act ExceptionsOrder 1975 and as such it will be necessary for a submission for Disclosureand Barring Service formerly known as CRB to check for any previous criminalconvictions.

Person Specification

Essential and Desirable

• Essential - Previous experience with EMIS
• Essential - Previous experience with DOCMAN
• Essential - Previous experience within a healthcare setting
• Good general education, including GCSE English or equivalent
• Excellent verbal and written communication skills
• Good interpersonal skills and a friendly, professional manner
• Ability to work independently and as part of a team
• Good keyboard and computer skills
• Good working knowledge of Microsoft Office packages
• Ability to work accurately and efficiently, particularly when dealing with confidential or sensitive information
• Ability to remain calm and professional when working in a busy environment
• Good organisational skills and the ability to prioritise workload
• Commitment to providing a high standard of customer service
• Understanding of the importance of confidentiality and handling sensitive information appropriately
• Experience of working in a reception or customer-facing role
• Previous experience of dealing with the public in a busy environment
• Experience of using clinical or healthcare computer systems
• Understanding of the role and responsibilities of a GP practice/reception environment
• Previous experience of handling confidential information

Qualifications

• Good general education including GCSE English or equivalent
• Excellent verbal and written communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceMeets National Minimum Wage