GP Medical Receptionist

Cornishway Group Practice; Manchester; In loco; GBP 14.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

5 weeks annual leave

Friendly and supportive environment

GP Training Practice experience

Ongoing learning and development

Descrizione del lavoro

Cornishway Group Practice is seeking a friendly Medical Receptionist to join our busy GP training practice in Manchester. The role is patient-facing, requiring excellent communication and a commitment to first-class patient care.

You will work 25.5 hours per week across a Monday–Friday rota, performing reception duties and contributing to a welcoming team. The ideal candidate will have strong IT and administrative skills, experience in a GP/NHS setting, and the ability to work under pressure in

Competenze

• Experience in a GP Practice or NHS setting preferred.
• Excellent customer service and communication skills essential.
• Strong attention to detail and organisational abilities.
• Good IT and administrative skills; capable of handling multiple tasks.

Mansioni

• Answer the telephone and front desk duties.
• Manage and book patient appointments.
• Carry out EMIS tasks and Docman scanning.
• Handle emails and prescription requests.
• Register patients and perform general administrative duties.

Conoscenze

Customer service

Attention to detail

Team oriented

IT & admin skills

Communication

Strumenti

EMIS

Docman

Descrizione del lavoro

Salary: 12.71 per hour Location: GP Training Practice in Wythenshawe

The position is for 25.5 hours per week, working Monday to Friday on a rota basis. Shifts will be a mixture of:

• 8:00am to 1:30pm
• 1:30pm to 6:30pm

Are you a friendly, organised, and customer-focused individual looking to join a supportive and welcoming team?

We are a busy and successful GP Training Practice seeking an enthusiastic and hardworking Medical Receptionist to join our dedicated team. This is a patient-facing role where excellent communication skills, attention to detail, and a commitment to delivering outstanding patient care are essential. The ability to work effectively as part of a team is extremely important.

What We Offer

• 5 weeks annual leave
• A friendly and supportive working environment
• Opportunity to work within a GP Training Practice
• Ongoing learning and development opportunities

Main duties of the job

Mane Duties of the job

The main duties of the position include answering the telephone, working at the reception front desk, managing and booking appointments, EMIS tasks, Docman scanning and attaching, handling emails, taking prescription requests, registering patients and performing some general administrative duties

• Previous experience working within a GP Practice or NHS setting
• Excellent customer service and communication skills
• Strong attention to detail
• Good IT and administrative skills
• Ability to work well under pressure in a busy environment
• A positive, flexible, and team-focused approach

About us

As apatient-facing healthcare service, our team works directly with members of thepublic. While measures are in place to reduce risks, some exposure toinfectious illnesses, including COVID-19, cannot be completely eliminated. Byapplying for this role, candidates acknowledge and accept the small level ofrisk associated with working within a GP Practice environment.

Join Our Team

If youenjoy helping people, thrive in a busy environment, and are committed toproviding excellent patient care, we would love to hear from you.

Applytoday and become part of our friendly, dedicated team.

Job responsibilities

Job Responsibilities:

• Ensure aneffective and efficient reception service is provided to patients and anyother visitors to the practice
• Knowledge of EMIS / Docman systems
• Deal with allgeneral enquiries, explain procedures and make new and follow-upappointments.
• Using your own judgmentand communication skills ensure that patients with no prior appointmentbut who need urgent consultation are seen in a logical and non-disruptivemanner.
• Explain practicearrangements and formal requirements to new patients and those seekingtemporary cover and ensure procedures are completed.
• Receive and maketelephone calls as required. Divertcalls and take messages, ensuring accuracy of detail and promptappropriate delivery (as per practice protocol).
• Enter requests forhome visits onto the computer system, ensuring careful recording of allrelevant details and where necessary refer to Duty Doctor.(as per visitprotocol)
• Action repeatprescription requests and ensure that they are ready for collection by thepatient within 48 hours.
• Advise patients ofrelevant charges for private (non General Medical Services) services,accept payment and issue receipts for same.
• Enter patientinformation on to the computer as required.

Ensurecorrespondence, reports, results etc are scanned / filed promptly and in thecorrect records, ensuring that all recent correspondence is available whenpatients are seen.

• Ensure that allnew patients are registered onto the computer system promptly andaccurately
• To provide generalsupport to the Doctors, PracticeManager and Health Professionals involving word processing with generalclerical work
• Toreceive incoming and initiate outgoing telephone calls in order tofacilitate timely and appropriate communications with others, takingmessages and dealing with appropriate queries.
• Tomaintain the computer clinic system in an accurate and secure manner.
• Toassist with the gathering of statistics and information when required.
• Toprovide cover for members of the Reception team during periods of sicknessand annual leave.
• Inliaison with the Team Leader maintain adequate supplies of officestationery in order to perform your duties.
• Any other duties deemedreasonable by the Partners / Practice Manager

Openup the reception / admin areas at the start of the day when first to arrive andmake all necessary preparations to receive patients.

Whenlast to leave at the end of the day, ensure that the reception area is totallysecured, telephone system is switched over to the Out of Hours Service.

Ensureall confidential information / prescriptions are locked away

• Undertake anyother additional duties appropriate to the post as requested by the Partners.

Confidentiality:

• In the course ofseeking treatment, patients entrust us with, or allow us to gather,sensitive information in relation to their health and other matters. They do so in confidence and have theright to expect that staff will respect their privacy and actappropriately
• In the performanceof the duties outlined in this Job Description, the post-holder may haveaccess to confidential information relating to patients and their carers,practice staff and other healthcare workers. They may also have access to informationrelating to the practice as a business organisation. All suchinformation from any source is to be regarded as strictly confidential
• Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting andmaintaining their own and others health, safety and security as defined in thepractice Health & Safety Policy, to include:

• Identifying therisks involved in work activities and undertaking such activities in a waythat manages those risks
• Making effectiveuse of training to update knowledge and skills
• Maintain workareas in a tidy and safe way and free from hazards
• Report potentialrisks identified.

Equality and Diversity:

Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:

• Acting in a waythat recognises the importance of peoples rights, interpreting them in away that is consistent with practice procedures and policies, and currentlegislation
• Respecting the privacy,dignity, needs and beliefs of patients, carers and colleagues
• Behaving in amanner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.

Personal/ProfessionalDevelopment:

Thepost-holder will participate in any training programme implemented by thepractice as part of this employment, such training to include:

• Participation inindividual performance reviews, including taking responsibility formaintaining a record of own personal and/or professional development
• Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similarwork.

Quality:

Thepost-holder will strive to maintain quality within the practice, and will:

• Alert other teammembers to issues of quality and risk
• Assess ownperformance and take accountability for own actions, either directly orunder supervision
• Contribute to theeffectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance
• Work effectivelywith individuals in other agencies to meet patients needs
• Effectively manageown time, workload and resources.

Communication:

The post-holder should recognize the importanceof effective communication within the team and will strive to:

• Communicateeffectively with other team members
• Communicateeffectively with patients and carers
• Recognise peoplesneeds for alternative methods of communication and respond accordingly.

Contribution to theImplementation of Services:

Thepost-holder will:

• Apply practicepolicies, standards and guidance
• Discuss with othermembers of the team how the policies, standards and guidelines will affectown work
• Participate inaudit where appropriate.

Person Specification

Qualifications

• Experience of working in a GP / NHS setting
• Personal 3 mile radius of the practice
• Good standard of appearance as befits dealing with members of the public, patients, and Practice staff.
• Polite and patient focused
• Self motivated
• Articulate
• Ability to work under pressure
• Working in an office environment
• Good written and verbal communication skills
• Adaptable / Flexibility
• Reliable / Proven attendance record
• 2. Education/Requirements
• Good level of general education
• Key Board Skills
• Typing / Word Processing Qualification
• Able to present a positive image of her/himself and the Practice
• Honesty and Integrity
• Confidentiality
• Ability to work individually & as part of a team
• Ability to build working relationships
• Ability to work in a helpful manner
• Well Organised
• 4 knowledge / Skills
• Time Management
• Planning and prioritising
• Problem solving
• Accuracy in work
• Able to work to tight deadlines
• Able to work to protocols / guidelines
• Ability to communicate effectively to the practice team
• 5. Experience
• General Practice/NHS
• Ability to work on own initiative
• Flexibily is essential
• Able to cope with unexpected situations and provide solutions to problems
• Able to communicate effectively and clearly