Medical Receptionist/Administrator

NHS Jobs; Warrington; On-site; GBP 20,000 - 22,000; Full time

Benefits offered by this job

Training provided

Job summary

NHS Jobs in Warrington is seeking a friendly, professional Receptionist/Patient Adviser to join a busy GP practice. You will provide a front-desk service, welcome patients and visitors, handle enquiries by phone and in person, and book, amend and cancel appointments using practice systems (including SystemConnect).

You will signpost patients to the right service, support improved access to care, and assist with admin tasks such as processing prescriptions, managing records, and registering new

Qualifications

• Excellent communication and interpersonal skills in a busy front-desk environment.
• Ability to remain calm and professional when handling enquiries.
• Organised and detail-oriented with a high level of accuracy.

Responsibilities

• Provide a professional front-desk reception service.
• Welcome patients and visitors and handle enquiries in person and by phone.
• Book, amend and cancel appointments using practice systems (including SystemConnect).
• Process appointment requests and support triage processes.
• Signpost patients to appropriate services and improve access to care.
• Manage admin tasks such as processing prescriptions and medical records.

Skills

Communication

Interpersonal skills

Calm under pressure

Organisational skills

Confidentiality

Team player

Tools

SystemConnect

Job description

Key Responsibilities

Reception Duties

• Provide a professional and efficient reception service
• Welcome and assist patients and visitors
• Handle patient enquiries both face to face and via telephone
• Book, amend and cancel appointments using practice systems (including SystemConnect)
• Process appointment requests and support triage processes
• Deal with urgent patient needs appropriately
• Hand out prescriptions, letters and forms in line with ID and confidentiality procedures

Patient Adviser Role

• Signpost patients to the most appropriate service
• Improve access to care and reduce pressure on GP appointments
• Provide information on services within the practice and wider NHS/community services

General Administration

• Issue repeat prescriptions ready for GP signature, support prescription processes and related queries
• Manage patient queries via email, online systems, face-to-face and telephone
• Process incoming and outgoing medical records
• Register new patients and explain practice procedures
• Support home visit requests and general admin tasks
• Liaise with external organisations such as Primary Care Support Services

Cross-Cover & Flexibility

• Provide cover across reception and office functions as needed
• Adapt working hours to support service delivery
• Prioritise workload using initiative and sound judgement
• Cover for absent colleagues during annual leave and sickness

Systems & IT

• Use clinical and administrative systems accurately
• Maintain accurate patient records
• Operate the telephone system effectively

About You

• Has excellent communication and interpersonal skills
• Can remain calm and professional in a busy environment
• Is flexible and reliable, with a willingness to provide additional cover
• Has strong organisational skills and attention to detail
• Can handle confidential information sensitively
• Works well independently and as part of a team
• Previous GP or healthcare experience is desirable but not essential, as training will be provided.

Our Values

• Providing a safe, respectful and inclusive environment
• Delivering high-quality patient care
• Supporting staff wellbeing and development

Additional Information

• Confidentiality and GDPR requirements
• Health & Safety and infection control policies
• Equality and diversity principles
• You will also be expected to participate in training, performance reviews and continuous professional development.