Medical Receptionist

Supertemps Ltd; Conwy; On-site; GBP 23,000 - 28,000; Full time

Job summary

Supertemps Ltd in Conwy is seeking a Medical Receptionist to join a supportive, forward-thinking team. You will be the first point of contact, offering a warm welcome, handling enquiries, and delivering accurate admin support across digital systems.

The role is full-time temporary with potential to become permanent for the right person. You will work 37 hours weekly, between 8:00 and 18:30, office-based, earning £13.30 per hour, with weekly pay and holiday accrual.

Qualifications

• Previous reception and administration experience in a busy environment.
• Confident IT skills with ability to learn new systems quickly (EMIS desirable).
• Excellent communication and ability to handle conflict calmly and professionally.
• Proactive, problem-solving mindset with positivity in challenging situations.
• Strong organisational skills and ability to multitask.

Responsibilities

• Act as the first point of contact for customers, providing a warm and professional welcoming service.
• Manage digital triage queries and support customers to use new online systems.
• Handle enquiries, appointments, orders and samples efficiently and accurately.
• Provide administration support using internal software, Microsoft Outlook, Teams and Calendars daily.
• Maintain a calm, solution-focused approach and help resolve issues in a positive manner.

Skills

Reception experience

Administration experience

IT skills

Tools

Microsoft Outlook

Microsoft Teams

Calendars

Job description

Looking to join a supportive organisation offering a competitive salary and the chance to make a real difference to the local community? Bring your strong reception and administration skills to a fast-paced organisation while being part of a supportive and forward-thinking team.

In the Medical Receptionist role, you will:

• Act as the first point of contact for customers, providing a warm and professional welcoming service
• Manage digital triage queries and supporting customers to use new online systems
• Handle enquiries, appointments, orders and samples efficiently and accurately
• Provide administration support using internal software, Microsoft Outlook, Teams and Calendars daily
• Maintain a calm, solution-focused approach and helping resolve issues in a positive manner

To be successful, you will need:

• Previous reception and administration experience, ideally gained in a busy customer facing environment
• Confident IT skills with the ability to learn new systems quickly (EMIS experience highly desirable)
• Excellent communication skills and the ability to deal with conflict calmly and professionally
• A proactive, problem-solving mindset and the ability to bring positivity to challenging situations
• Strong organisational skills and the ability to multitask

This is a full time temporary role initially with potential to become permanent for the right person. You'll be working 37 hours per week, Monday to Friday. Shifts will fall between 8:00am and 6:30pm, with your exact working pattern varying depending on the rota. The role is offering £13.30 per hour, plus weekly pay and holiday accrual, and you'll be office-based in Conwy.