Medical Receptionist/Administrator

Nhs Scotland; City of Edinburgh; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

NHS Pension Scheme

Training and development opportunities

Generous annual leave entitlement

Opportunity to make a genuine impact

Job summary

Moffat Medical Practice in Moffat, Scotland (NHS) is hiring a Receptionist/Administrator to join our busy GP Practice team. You will be the first point of contact for patients, delivering high standards of patient care and customer service in a fast-paced environment.

Key duties include greeting patients, handling calls, booking appointments, managing repeat prescriptions, maintaining records, and supporting clinicians with admin tasks.

Qualifications

• Experience in reception or administration is desirable.
• Experience in GP practice or NHS setting is advantageous.
• Knowledge of Vision, Docman, SCI Gateway or clinical systems is preferred.

Responsibilities

• Welcoming patients and visitors to the practice in a friendly and professional manner.
• Answering telephone calls and responding to patient enquiries.
• Booking, amending and cancelling appointments.
• Processing repeat prescription requests.
• Managing incoming and outgoing correspondence.
• Maintaining accurate patient records and updating information systems.
• Supporting clinicians and colleagues with administrative tasks.
• Handling confidential information appropriately and in line with GDPR requirements.
• Assisting with the general smooth running of reception and administrative services.

Skills

Communication skills

Organisational skills

IT skills

Customer service

Team player

Tools

Vision

Docman

SCI Gateway

Job description

Moffat Medical Practice Moffat Hospital Holmend Moffat DG10 9JY

We are looking for a motivated, organised and approachable Receptionist / Administrator to join our busy GP Practice team. This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment and takes pride in delivering high standards of patient care and customer service.

As the first point of contact for many of our patients, you will play a vital role in ensuring the smooth day-to-day running of the practice.

Key Responsibilities

• Welcoming patients and visitors to the practice in a friendly and professional manner
• Answering telephone calls and responding to patient enquiries
• Booking, amending and cancelling appointments
• Processing repeat prescription requests
• Managing incoming and outgoing correspondence
• Maintaining accurate patient records and updating information systems
• Supporting clinicians and colleagues with administrative tasks
• Handling confidential information appropriately and in line with GDPR requirements
• Assisting with the general smooth running of reception and administrative services

About You

The successful candidate will:

• Have excellent communication and interpersonal skills
• Be confident dealing with members of the public in person and over the telephone
• Have strong organisational and administrative abilities
• Be able to work accurately under pressure and manage competing priorities
• Possess good IT skills, including Microsoft Office applications
• Be a reliable team player with a positive and flexible approach
• Demonstrate discretion when handling confidential information

Desirable Experience

While not essential, experience in the following would be advantageous:

• Previous reception or administration experience
• Experience working within a GP Practice, NHS setting or healthcare environment
• Knowledge of Vision, Docman, SCI Gateway or other clinical systems

What We Offer

• A supportive and friendly working environment
• Training and development opportunities
• NHS Pension Scheme (if applicable)
• Generous annual leave entitlement
• The opportunity to make a genuine difference to the local community