Medical Receptionist

Church Road Surgery; Birmingham; On-site; GBP 12,000 - 17,000; Part time

Job summary

Church Road Surgery in Aston, Birmingham seeks a part-time medical receptionist to support the practice with patient bookings, calls, and admin. The role requires good communication, a welcoming manner, and the ability to work across five days with flexibility to cover gaps.

General practice experience is preferred but not essential as full training will be provided. You will answer calls, book appointments, prepare prescriptions, and input documents, while maintaining high patient service

Qualifications

• Good communication with patients and colleagues.
• Fluent in written and spoken English.
• Strong interpersonal and customer service skills.

Responsibilities

• Make appointments and signpost patients.
• Take prescriptions requests and process bookings.
• Arrange ambulance transport when needed.
• Record home visit requests and manage enquiries.
• Greet and direct patients and visitors; liaise with NHS teams as required.

Skills

Excellent communication

Fluent English

Interpersonal skills

Time management

Job description

Job summary Church Road Surgery, based in Aston, Birmingham, is looking for a part time medical receptionist. The hours are to be worked over five days, however, flexibility is required to cover in the absence of the team. General practice experience is preferred, however not essential as full training will be provided.

Main duties of the job The main duties are to answer calls, book appointments, prepare prescriptions and input documents. You will need to be a good communicator, fluent in English, written and spoken, with excellent interpersonal and customer service skills; especially under pressure. You will have a range of patient facing and administrative tasks, so excellent organisational skills and time management are critical.

Job Title: Receptionist Responsible to: The Management Team Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

• Making appointments and signposting patients
• Taking requests for prescriptions
• Ambulance transport bookings
• Recording home visit requests
• Dealing with general enquiries.
• Working with the wider NHS teams as needed
• Greet and direct patients and visitors