Medical Practice Receptionist — Flexible Hours & Training

South Reading and Shinfield Group Medical Practice; Shinfield; On-site; GBP 18,000 - 23,000; Full time

Job summary

South Reading and Shinfield Group Medical Practice, part of the NHS GP network, seeks an organised Reception Clerk to manage appointments, handle calls, and support the practice team. The role covers bookings, triage, repeat prescriptions, and front-desk duties across two sites.

Hours are 37.5 per week with flexible patterns, including some Saturday mornings; A-levels are essential and EmisWeb familiarity is desirable, with training provided.

Qualifications

• A-levels required.
• Experience working in a team and in a busy environment.
• Good customer service skills.
• Understanding of confidentiality.
• Ability to multitask and stay calm under pressure.
• Computer literacy and willingness to learn.

Responsibilities

• Book and manage appointments, including visit requests and telephone consultations.
• Direct callers to the appropriate healthcare professional.
• Process repeat prescription requests and hand completed prescriptions to patients.
• Receive patients and consult with the practice team.
• Update patient records and pull/file notes.
• Open/close premises and maintain security.
• Work to practice protocols and cover reception positions as needed.
• Use the telephone system during and after hours.
• Maintain confidentiality of patient and staff information.

Skills

Telephone manner

Friendly

Multitasking

Confidentiality

Initiative

Computer literacy

Education

A-levels

Tools

EmisWeb familiarity

Job description

South Reading and Shinfield Group Medical Practice, part of the NHS GP network, seeks an organised Reception Clerk to manage appointments, handle calls, and support the practice team. The role covers bookings, triage, repeat prescriptions, and front-desk duties across two sites.

Hours are 37.5 per week with flexible patterns, including some Saturday mornings; A-levels are essential and EmisWeb familiarity is desirable, with training provided.