Medical Practice HR and Patient Manager

Allen Associates; Oxford; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

22 days + bank holidays (up to 32)

Paid sick leave

Cycle to work scheme

Pension

Flexible start times

Blue Light Card discounts

Job summary

Allen Associates is assisting a respected NHS general practice in Oxford to recruit a proactive Practice Manager who will lead HR, payroll, and patient communications in a busy, patient-centred environment.

Based in Oxford, the role is full-time and on-site with flexible start times, offering a strong benefits package and a supportive leadership team including the Operations Manager and Practice Manager to drive service improvements.

Qualifications

• CIPD Level 3 or equivalent HR qualification.
• Strong knowledge of UK employment law and full employee lifecycle management.
• Proven experience managing HR processes, payroll, and patient communication.
• Experience within a GP practice and exposure to medical regulations is highly desirable.
• Excellent communication and interpersonal skills, capable of handling patient correspondence and complaints effectively.
• Ability to contribute to practice strategy at a senior level.
• Proficiency in digital health tools, ideally EMIS, and experience working within regulated healthcare environments.

Responsibilities

• Manage HR processes including recruitment, onboarding and ongoing staff development.
• Handle patient correspondence, complaints, and service improvement initiatives.
• Support payroll processing and ensure compliance with employment law and NHS policies.
• Contribute to development of practice strategies with senior leadership.
• Maintain high-level communication with patients and external stakeholders.
• Provide leadership for day-to-day operational issues within the practice.

Skills

HR management

Payroll processing

Employee relations

Communication skills

UK employment law

Education

CIPD Level 3

Tools

EMIS

Job description

Practice Manager

Do you have a passion for patient-centred care and a proactive approach? This is your opportunity to make a meaningful impact within a busy NHS general practice.

Practice Manager Responsibilities

• Managing all HR processes, including recruitment, onboarding, and ongoing employee development to support a team of approximately 80 staff members.
• Handling patient correspondence, complaints, and service improvement initiatives to enhance patient satisfaction and experience.
• Supporting payroll processing and ensuring compliance with employment law and NHS policies.
• Contributing to the development of practice strategies alongside senior leadership, including the Operations Manager and Practice Manager.
• Handling high-level communication with patients and external stakeholders to maintain standards of care and service.
• Assisting with day-to-day operational issues and providing leadership within the practice.
• Ensuring compliance with healthcare regulations and standards in all HR and patient-facing activities.

Practice Manager Rewards

Salary between £30, and £37,500, depending on experience.

• 22 days plus bank holidays, increasing with service up to 32 days plus bank holidays.
• Paid sick leave, increasing with service.
• Cycle to work scheme.
• Pension.
• Flexible start times to support work-life balance.
• Access to discount cards such as Blue Light Card.

The Company

The Practice is a welcoming and highly regarded general practice situated in the heart of Oxford. They balance their role as a community medical centre with serving as the official college doctor for multiple educational establishments, providing compassionate, modern healthcare. The practice operates from both a historic townhouse in central Oxford with no parking and a purpose-built facility in west Oxford with parking, offering comprehensive clinical services supported by efficient digital tools. Known for their accessible triage system and consistent "Good" rating from the Care Quality Commission, they foster a patient-first ethos and a supportive environment for both students and local residents.

Practice Manager Experience Essentials

• CIPD Level 3, or equivalent HR qualification.
• Strong knowledge of UK employment law and full employee lifecycle management.
• Proven experience managing HR processes, payroll, and patient communication.
• Experience within a GP practice and exposure to medical regulations is highly desirable.
• Excellent communication and interpersonal skills, capable of handling patient correspondence and complaints effectively.
• Ability to contribute to practice strategy at a senior level.
• Proficiency in digital health tools, ideally EMIS, and experience working within regulated healthcare environments.

Location

Based in Oxford, this full-time role requires fully office-based on-site working and offers flexible arrangements of working hours, with easy access via public transport and parking facilities nearby. One of their medical sites has parking whilst the other does not.