Practice HR & Patient Experience Lead

Allen Associates; Oxford; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

22 days + bank holidays (up to 32)

Paid sick leave

Cycle to work scheme

Pension

Flexible start times

Blue Light Card discounts

Job summary

Allen Associates is assisting a respected NHS general practice in Oxford to recruit a proactive Practice Manager who will lead HR, payroll, and patient communications in a busy, patient-centred environment.

Based in Oxford, the role is full-time and on-site with flexible start times, offering a strong benefits package and a supportive leadership team including the Operations Manager and Practice Manager to drive service improvements.

Qualifications

• CIPD Level 3 or equivalent HR qualification.
• Strong knowledge of UK employment law and full employee lifecycle management.
• Proven experience managing HR processes, payroll, and patient communication.
• Experience within a GP practice and exposure to medical regulations is highly desirable.
• Excellent communication and interpersonal skills, capable of handling patient correspondence and complaints effectively.
• Ability to contribute to practice strategy at a senior level.
• Proficiency in digital health tools, ideally EMIS, and experience working within regulated healthcare environments.

Responsibilities

• Manage HR processes including recruitment, onboarding and ongoing staff development.
• Handle patient correspondence, complaints, and service improvement initiatives.
• Support payroll processing and ensure compliance with employment law and NHS policies.
• Contribute to development of practice strategies with senior leadership.
• Maintain high-level communication with patients and external stakeholders.
• Provide leadership for day-to-day operational issues within the practice.

Skills

HR management

Payroll processing

Employee relations

Communication skills

UK employment law

Education

CIPD Level 3

Tools

EMIS

Job description

Allen Associates is assisting a respected NHS general practice in Oxford to recruit a proactive Practice Manager who will lead HR, payroll, and patient communications in a busy, patient-centred environment.

Based in Oxford, the role is full-time and on-site with flexible start times, offering a strong benefits package and a supportive leadership team including the Operations Manager and Practice Manager to drive service improvements.