GP Practice Manager

West Suffolk Clinical Commissioning Group; Hemel Hempstead; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

NHS Pension

Free onsite parking

6 weeks annual leave

Job summary

Lincoln House Surgery is seeking an experienced Practice Manager to lead two Hemel Hempstead sites, Apsley and Highfield. This full-time role covers strategic planning, operational execution and service development across the practice, ensuring safety, quality and patient experience.

You will work closely with GP Partners to implement business plans, manage budgets, and drive digital innovation while maintaining regulatory compliance and strong staff engagement.

Qualifications

• Significant experience as a Practice Manager, Operations Manager or senior leader within primary care
• Proven experience managing large teams and complex healthcare operations
• Strong understanding of NHS Primary Care contracts, QOF and Enhanced Services
• Strong financial, business and budget management skills
• Experience of CQC inspections and regulatory compliance
• Excellent communication, leadership and people-management skills
• Experience managing services across multiple sites
• Strong digital skills and a genuine interest in technology and innovation

Responsibilities

• Provide strategic and operational leadership across both practice sites
• Oversee day-to-day operation of two sites (Apsley and Highfield)
• Ensure services are delivered efficiently and to a high standard
• Develop and maintain robust policies, procedures and business continuity
• Maximise income from NHS contracts and other funding streams
• Monitor expenditure and identify opportunities to improve efficiency
• Governance, quality and regulatory compliance duties
• Lead the development of the organisation and delivery of strategic objectives

Skills

Leadership

Operations management

Budgeting

Communication

Digital skills

Multi-site management

Education

Bachelor's degree in Healthcare Management

Tools

EMIS Web

Microsoft 365

eConsult

Accurx

Heidi AI

Job description

About the Role

Lincoln House Surgery are looking to welcome aPractice Manager to their large, progressive and digitally advanced GP practice in Hemel Hempstead.You will be working across our two sites, Apsley and Highfield.The position is offered on a full-time basis, working Monday to Friday, 9:00am-5:00pm.

As Practice Manager, you will provide strategic and operational leadership across both practice sites, working closely with the GP Partners to deliver the practice's vision, objectives and business plans.

You will have overall responsibility for ensuring the practice operates safely, efficiently and sustainably, while maintaining a strong focus on patient experience, staff experience, quality and regulatory compliance.

This is a hands-on senior management role requiring an individual who can confidently move between strategic planning and day-to-day operational management.

Key responsibilities will include:

• Leadership and strategic development
• Operation management
• Ensure services are delivered efficiently, effectively and to a high standard
• Develop, implement and maintain robust policies, procedures and business continuity arrangements
• Oversee the day-to-day operation of both practice sites
• Provide visible, confident and effective leadership across the practice
• Lead the overall management and ongoing development of the organisation
• Work closely with the GP Partners to deliver strategic objectives and business plans
• Identify opportunities for service development, innovation, growth and continuous improvement
• Financial and business management
• Maximise income from NHS contracts, QOF, Enhanced Services and other appropriate funding streams
• Monitor expenditure and identify opportunities to improve efficiency and value
• Governance, quality and compliance duties
• Ensure the practice meets CQC requirements and all relevant regulatory standards

For further information, please see job description attached.

About the Candidate

We are looking for an experienced primary care leader who can demonstrate a strong track record of managing complex GP practice operations. To be considered for this position, you will require the following:

Essential:

• Significant experience as a Practice Manager, Operations Manager or senior leader within primary care
• Proven experience managing large teams and complex healthcare operations
• A strong understanding of NHS Primary Care contracts, QOF and Enhanced Services
• Strong financial, business and budget management skills
• Experience of CQC inspections and regulatory compliance
• Excellent communication, leadership and people-management skills
• Experience managing services across multiple sites
• Strong digital skills and a genuine interest in technology and innovation

Desirable:

• A recognised management qualification such as ILM, CMI, Diploma or Degree level.
• Experience working within a large GP practice, particularly one serving 15,000+ patients.
• Experience working within a Primary Care Network.
• Experience delivering digital transformation projects.
• Knowledge and experience of EMIS Web, Accurx, eConsult, Anima, Microsoft 365, Heidi AI

You must be willing and able to work across both sites, which serve patients from Hemel Hempstead and the surrounding communities.

About Us

We are a progressive, patient-focused GP practice serving approximately 24,500 patients across two sites in Hemel Hempstead.

We are committed to delivering high-quality primary care while embracing innovation, digital transformation and modern ways of working. Technology plays an important part in how we deliver services, improve patient access, streamline processes and support our teams.

Benefits include:

• 6 weeks annual leave plus Bank Holidays (pro rata)
• NHS Pension
• Free onsite parking
• Company events
• Employee Assistance Programme
• Supportive team environment

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.