Medical Practice Front Desk & Admin Specialist

NHS Jobs; Ilford; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Zusammenfassung

NHS Jobs in Ilford is seeking a receptionist to perform general administrative and reception duties within the Practice, following established processes to provide a high-quality service and handle patient enquiries with courtesy.

You will manage telephone, face-to-face and electronic enquiries, book or amend appointments, arrange home visits, support the clinical team, and help patients access services locally and in the wider community.

Qualifikationen

• Experience in general reception and administrative duties.
• Ability to handle patient enquiries by phone, in person and email.
• Experience with patient appointment booking and home visits.
• Commitment to confidentiality and data protection.

Aufgaben

• Receive patients and consult with practice team.
• Process requests for appointments and direct callers appropriately.
• Register new patients and enter details accurately.
• Take messages and relay information to the team.
• Maintain tidy reception area and support the team as needed.

Kenntnisse

Reception

Administrative skills

Data entry

Telephone handling

Customer service

Tools

EMIS Web

Jobbeschreibung

NHS Jobs in Ilford is seeking a receptionist to perform general administrative and reception duties within the Practice, following established processes to provide a high-quality service and handle patient enquiries with courtesy.

You will manage telephone, face-to-face and electronic enquiries, book or amend appointments, arrange home visits, support the clinical team, and help patients access services locally and in the wider community.