Medical Equipment Scheduler: Field Service Planner

Catering; Wakefield; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

25 days’ annual leave

Pension scheme with matched employer/ 

Health cash plan including dental/opt‑

Life assurance scheme

Free on-site parking

Dress Down Fridays

Free tea, coffee and hot chocolate

Employee engagement opportunities

Job summary

Catering is seeking a Scheduler to plan and manage field engineers’ diaries across Wakefield and West Yorkshire. You will balance workload, optimise routes and scheduling to meet customer SLAs and maximise first-time fixes for specialist medical equipment.

Based at the head office, the role requires strong data-entry, MS Office proficiency, and clear communication. A UK driving licence is desirable for field-based coordination and efficient service delivery.

Qualifications

• GCSEs including Maths and English (minimum 3 A-C passes).
• Accurate data-entry skills with proficiency in Microsoft Office.
• Ability to prioritise and reprioritise workloads to meet customer service targets.
• Clear written and verbal communication skills.
• UK driving licence.

Responsibilities

• Manage engineers’ diaries daily, booking and rearranging appointments while maintaining an accurate order book.
• Schedule current and future appointments, considering engineer skills, location and job priorities to maximise productivity.
• Plan engineer routes effectively to improve efficiency and support first-time fixes.
• Manage regional work in progress, following up on faults, parts, servicing, held and quotation-required jobs.
• Plan preventative maintenance using historical trends to support customer requirements and equipment availability.
• Monitor and report on completed jobs, engineer productivity, service levels and downtime, raising purchase orders where required.

Skills

GCSEs including Maths & English

Data-entry

Microsoft Office

Prioritisation

Clear communication

UK driving license

Education

GCSEs (Maths & English)

Tools

Microsoft Office

Job description

Catering is seeking a Scheduler to plan and manage field engineers’ diaries across Wakefield and West Yorkshire. You will balance workload, optimise routes and scheduling to meet customer SLAs and maximise first-time fixes for specialist medical equipment.

Based at the head office, the role requires strong data-entry, MS Office proficiency, and clear communication. A UK driving licence is desirable for field-based coordination and efficient service delivery.