Scheduler – Full Time – Wakefield

Catering; Wakefield; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

25 days’ annual leave

Pension scheme with matched employer/ 

Health cash plan including dental/opt‑

Life assurance scheme

Free on-site parking

Dress Down Fridays

Free tea, coffee and hot chocolate

Employee engagement opportunities

Job summary

Catering is seeking a Scheduler to plan and manage field engineers’ diaries across Wakefield and West Yorkshire. You will balance workload, optimise routes and scheduling to meet customer SLAs and maximise first-time fixes for specialist medical equipment.

Based at the head office, the role requires strong data-entry, MS Office proficiency, and clear communication. A UK driving licence is desirable for field-based coordination and efficient service delivery.

Qualifications

• GCSEs including Maths and English (minimum 3 A-C passes).
• Accurate data-entry skills with proficiency in Microsoft Office.
• Ability to prioritise and reprioritise workloads to meet customer service targets.
• Clear written and verbal communication skills.
• UK driving licence.

Responsibilities

• Manage engineers’ diaries daily, booking and rearranging appointments while maintaining an accurate order book.
• Schedule current and future appointments, considering engineer skills, location and job priorities to maximise productivity.
• Plan engineer routes effectively to improve efficiency and support first-time fixes.
• Manage regional work in progress, following up on faults, parts, servicing, held and quotation-required jobs.
• Plan preventative maintenance using historical trends to support customer requirements and equipment availability.
• Monitor and report on completed jobs, engineer productivity, service levels and downtime, raising purchase orders where required.

Skills

GCSEs including Maths & English

Data-entry

Microsoft Office

Prioritisation

Clear communication

UK driving license

Education

GCSEs (Maths & English)

Tools

Microsoft Office

Job description

Scheduler

Plan and manage field engineers’ diaries to meet customer SLAs and maximise first-time fixes for a specialist medical equipment.

Role: Scheduler

Location: Wakefield

Package: £25,370

Hours: Monday to Friday 9-5 /10-6 on a Rota Office based

Overview

Based at the company’s head office in West Yorkshire, the Scheduler manages and schedules field service engineers across a defined geographical region. The role involves planning current and future appointments, balancing engineer workload against skills and location, maintaining work in progress to meet customer service targets, and supporting first-time fixes through effective route and task planning. The company is a well-established healthcare business providing specialist mobility and patient care equipment.

Key responsibilities

• Manage engineers’ diaries daily, booking and rearranging appointments while maintaining an accurate order book.
• Schedule current and future appointments, considering engineer skills, location and job priorities to maximise productivity.
• Plan engineer routes effectively to improve efficiency and support first-time
• Manage regional work in progress, following up on faults, parts, servicing, held and quotation-required jobs.
• Plan preventative maintenance using historical trends to support customer requirements and equipment availability.
• Monitor and report on completed jobs, engineer productivity, service levels and downtime, raising purchase orders where required.

What we are looking for

Essential:

• GCSEs, including Maths and English (minimum 3 A-C passes).
• Accurate data-entry skills and good proficiency in Microsoft Office, particularly
• Ability to prioritise and reprioritise workloads to meet customer service
• Clear written and verbal communication skills, with the ability to review call history and previous visit details.
• UK driving license

Desirable:

• Experience working with field-based
• Experience within a healthcare, medical equipment or similar technical service

Package and benefits

• £25,370 per annum
• 25 days’ annual leave, plus bank holidays
• Pension scheme with matched contributions and salary sacrifice option
• Health cash plan, including support towards dental, optical, physiotherapy and chiropody costs.
• Life assurance scheme
• Free on-site parking
• Dress Down Fridays
• Free tea, coffee and hot chocolate
• Social committee
• Charity work opportunities
• Employee Engagement Committee and Champion opportunities
• Monthly 1-to-1s
• Annual appraisals

Salary: £25350/annum

Job Type: Permanent

Location: Wakefield, West Yorkshire