Executive MCL Adjuster / Surveyor

Sedgwick Claims Management Services Ltd; Glasgow; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

SIPP

Bonus scheme

Company car or cash in lieu

Holiday: 25 days + bank holidays

Flexible working (office/home)

Private healthcare

Life assurance

Employee assistance programme

Wellbeing & digital GP apps

Group Income Protection

Flexible benefits package

Job summary

Sedgwick is hiring an Executive MCL Adjuster / Surveyor in Glasgow. You’ll manage high-value commercial property claims from investigation to settlement, working independently or with a team of experts.

The role requires a full UK driving licence, excellent communication, and strong Excel skills. A proactive, empathetic approach to clients and ACII/ACILA qualifications are advantageous. Flexible office/home working is offered.

Qualifications

• Experience handling major and complex commercial property claims.
• Excellent communication and negotiation skills.
• Driven, proactive problem solver with strong prioritisation.
• Full UK Driving Licence is essential for site visits.
• Proficient IT skills, including Excel.
• ACII/ACILA or equivalent qualifications (or working towards).

Responsibilities

• Manage a portfolio of high-value commercial property claims.
• Oversee claims from initial investigation to final settlement.
• Work independently or with Adjusting Executives and specialists.
• Visit sites or work from home/office to compile reports.
• Deliver outstanding service and meet client expectations.

Skills

Full UK Driving Licence

Customer focus

Major & complex claims

Excellent communication

Independent work

Proactive problem-solving

MS Office / Excel

ACII/ACILA or equivalent

Empathetic client relationships

Account management experience

Education

ACII/ACILA or equivalent

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Executive MCL Adjuster / Surveyor

Job Location: Glasgow

Job Type: Permanent

Remuneration: Competitive salary based on skills, experience, and qualifications

Be the calm in the storm for businesses in crisis

We’re offering an exciting opportunity for an experienced Major Loss Adjuster to join our Major & Complex Loss team in the Glasgow Area. If you thrive on solving complex problems, supporting clients through challenging times, and delivering exceptional service, this role is for you.

As an Executive MCL Adjuster / Surveyor, you’ll manage a portfolio of high-value commercial property claims, including material damage and business interruption. From the initial investigation to final settlement, you’ll be the trusted expert guiding clients through the claims process with professionalism and empathy. You’ll work both independently and as part of a collaborative team, supported by Adjusting Executives and technical specialists. Whether you’re on-site assessing damage or compiling reports from home or the office, you’ll play a vital role in delivering outstanding service and meeting client expectations.

What you’ll bring:

• A full UK Driving Licence – essential for site visits
• A strong customer focus and a proven track record of delivering exceptional service
• Solid experience handling major and complex commercial property claims
• Excellent communication skills – you listen, explain clearly, and negotiate fairly
• Confidence working independently and managing your own caseload
• A proactive, problem-solving mindset with the ability to prioritise and adapt
• Strong IT skills, ideally with Microsoft Office (especially Excel)
• ACII/ACILA or equivalent qualifications (or working towards them)
• A professional, empathetic approach to client relationships
• Experience in account management or market profiling is a plus

What we’ll give you for this role:

• Remuneration & more Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• You will join an appropriate incentive (bonus) scheme
• Fully funded company vehicle or cash in lieu allowanceHoliday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
• Health & support Private healthcare plan (including pre-existing conditions)
• Life assurance Employee assistance programme for employee wellbeing
• Wellbeing and digital GP apps
• Group Income Protection
• Voluntary flexible benefits – green car scheme, health assessment, travel insurance, dental cover, cycle to work scheme, season ticket loan, Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education. Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

#LI-HYBRID Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com