Executive MCL Adjuster

Sedgwick; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary based on experience

Bonus Scheme

Self‑Invested Personal Pension Scheme (SIPP)

25 days holiday plus bank holidays

Flexible working options (home/office hybrid)

Private healthcare plan

Life assurance

Employee assistance programme

Voluntary benefits – dental cover

Discounts on products and services

Job summary

A leading insurance services firm in London is seeking an Executive Major Loss Adjuster to manage high-value claims from start to finish. The successful candidate will handle complex cases involving material damage and business interruption while ensuring exceptional client service. Strong IT skills, a full UK driving licence, and professional qualifications such as ACII or ACILA are essential. This role offers a competitive salary, generous benefits, and a chance to join a team that values expertise in a dynamic environment.

Qualifications

• Proven record of handling major and complex loss claims.
• Strong IT skills including Microsoft Office applications.
• Ability to build strong client relationships and demonstrate empathy.
• Excellent IT and Excel skills.

Responsibilities

• Manage high-value commercial property claims from start to finish.
• Work collaboratively with desk-based Adjusting Executives.
• Ensure exceptional service delivery for clients and customers.

Skills

Full UK driving licence

Customer focus

Major & Complex Loss expertise

IT proficiency

Excellent communication skills

Team collaboration

Relationship building

Empathy and understanding

Adaptability

Strong organisational skills

Professional qualifications (ACII/ACILA)

Market awareness

Education

Professional qualifications (ideally ACII/ACILA or equivalent)

Tools

Microsoft Office

Excel

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Executive MCL Adjuster – Location: London | Job Type: Permanent | Remuneration: Competitive, based on skills, experience, and qualifications

Drive Impact as a Major Loss Adjuster – Lead complex claims and deliver results that matter

This is an exciting opportunity to join our Major & Complex Loss team as a Executive Major Loss Adjuster in the London area. In this pivotal role, you will manage high-value commercial property claims from start to finish, ensuring exceptional service delivery for our clients and their customers. You’ll take ownership of complex cases involving material damage and business interruption, applying your expertise to investigate and resolve claims efficiently and cost‑effectively.

As part of a collaborative team, you’ll work closely with desk‑based Adjusting Executives and other specialists to meet client service level agreements and maintain the highest standards of quality and compliance. Your ability to build strong relationships, demonstrate empathy, and communicate effectively will be key to promoting customer satisfaction throughout the claims process. This role demands a proactive, conscientious approach, with flexibility to adapt during surge periods and the confidence to manage your own caseload independently.

We’re looking for a seasoned professional with a proven track record in handling major and complex loss claims, strong IT skills, and ideally ACII or ACILA qualifications. In return, you’ll enjoy a competitive salary, company car or allowance, generous benefits including healthcare and pension schemes, and the chance to work with a market‑leading team that values expertise and customer focus.

The skills you will have when you apply:

• Full UK driving licence as an essential requirement.
• Customer focus with a proven track record of delivering outstanding service.
• Major & Complex Loss expertise with solid experience handling high‑value claims.
• IT proficiency, ideally with Microsoft Office and Excel knowledge.
• Excellent communication skills, including active listening and clear action‑taking.
• Team collaboration combined with the ability to work independently and manage your own caseload.
• Relationship building to maintain strong connections with clients and customers throughout the claims process.
• Empathy and understanding when dealing with sensitive situations.
• Adaptability and flexibility to perform effectively during surge periods.
• Strong organisational skills to prioritise workload and meet deadlines.
• Professional qualifications, ideally ACII/ACILA or equivalent.
• Market awareness and account management experience as an advantage.

What we’ll give you for this role:

Remuneration & more

• Competitive salary based on experience and qualifications
• Bonus Scheme
• A Self‑Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working options (home/office hybrid)

Health & support

• Private healthcare plan (including pre‑existing conditions)
• Life assurance
• Employee assistance programme for wellbeing
• Group Income Protection

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, wellbeing and digital GP apps
• Discounts on a wide range of products and services

This isn’t just a role—it’s a chance to shape the future of client engagement in a specialist market.

At Sedgwick, we don’t just build careers—we build futures. ThroughSedgwick University, you’ll have access to over 15,000 on‑demand courses, role‑specific training, and opportunities for formal education. We’re committed to helping you grow, lead, and make a lasting impact.

Next steps for you:

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in‑between.

We are also proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date, we will review all applications and may select some applicants for an interview (which may be virtual, or in‑person).

Sedgwickis an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.