Domestic Major Loss Adjuster

Sedgwick Claims Management Services Ltd; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Company Car Scheme or cash allowance

SIPP (Self Invested Personal Pension)

Holiday + bank holidays 25 days

Flexible working from office or home

Private healthcare plan

Job summary

Sedgwick is hiring a Domestic Major Loss Adjuster in London and South East. You will oversee complex domestic losses, coordinate with specialists, and negotiate settlements. The role blends office and home-based work to support balance.

Based in London/South East, you will travel as needed, handle cases above £100,000, and contribute to continuous professional development with a supportive team.

Qualifications

• Full UK Driving Licence required.
• Experience handling complex and major domestic losses over £100k.
• Excellent communication with policyholders, insurers and contractors.

Responsibilities

• Manage major domestic loss cases (over £100k) from start to settlement.
• Coordinate with internal and external specialists to progress cases.
• Negotiate fair settlements and maintain detailed case records.

Skills

Driving licence

Major loss experience

Excellent communication

Negotiation skills

Education

Dip CILA/ACILA

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance.

Domestic Major Loss Adjuster

Job Location: London and South East

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Domestic Major Loss Adjusters in the London and South East area.

As a Domestic Major Loss Adjuster, you'll be at the forefront of major and complex losses.

Based in London/South East, you'll manage cases exceeding £100,000.

You will work with internal and external specialists, so excellent communication skills and the ability to coordinate various parties, strategic thinking, and expert negotiation is essential.

Most of our adjusters adopt a mix of home and office-based working throughout the week which helps support a healthy work/life balance, and you will have dedicated office-based technical and managerial support.

This role demands a keen eye for detail, a compassionate heart, and a strategic mind. If you thrive on challenges and want to make a tangible difference, this could be your next step.

Why Choose Us?

• Hourly chargeable rates: Our services are charged on an hourly rate.
• Collaborative Environment: As a Domestic Major Loss Adjuster, you'll receive support from an Adjusting Executive who will collaborate with you on cases.
• Professional Development: We are committed to helping you achieve Chartered Institute of Loss Adjusters' qualifications as well as progression within the business.

The skills you will have when you apply:

• A full UK Driving Licence: It is essential you can travel by car
• Demonstrable experience of handling complex and major domestic losses in excess of £100,000 on a chargeable time basis or a keen desire to progress to this level
• Dip CILA/ACILA status (or working towards this qualification).
• Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly, and negotiate fair settlements for all.

What is helpful, but not vital, in your application

• Use of Apple software such as iPads, or other tablets

What we’ll give you for this role:

• Remuneration & more Competitive salary taking into account skills, experience and qualifications
• Company Car Scheme or cash allowance
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
• Health & support Private healthcare plan (including pre-existing conditions)
• Employee assistance programme for employee wellbeing
• Life assurance Group Income Protection
• Other benefits Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent.

Come and be a catalyst for change within our industry.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances.

Sedgwick retains the discretion to add or to change the duties of the position at any time.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall.

With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com