Executive MCL Adjuster

Sedgwick Claims Management Services Ltd; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Company car or car allowance

Private healthcare

Pension scheme

Flexible working from office or home

25 days holiday + bank holidays

Life assurance

Job summary

Sedgwick Claims Management Services Ltd is seeking an Executive Major Loss Adjuster in London. You will manage high-value commercial property claims from start to finish, delivering exceptional service and settlements that meet client expectations.

The role requires experience in major and complex loss, strong IT skills, and the ability to work with minimal supervision. We offer a competitive salary, a company car or car allowance, comprehensive healthcare and pension schemes, and flexible

Qualifications

• Full UK driving licence is essential.
• Major & Complex Loss expertise with high-value claims experience.
• Professional qualifications ACII/ACILA or equivalent preferred.
• Market awareness and account management experience is an advantage.
• Strong communication skills with policyholders, insurers and contractors.

Responsibilities

• Lead and manage high-value commercial property claims from start to finish.
• Investigate, resolve, and negotiate settlements cost-effectively.
• Collaborate with desk-based Adjusting Executives and specialists.
• Maintain client service levels and compliance throughout the claims process.
• Manage own caseload with proactive, independent judgment.

Skills

Driving Licence (UK)

Major & Complex Loss

ACII/ACILA

Account management experience

Excellent communication

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Executive MCL Adjuster

Location: London

Job Type: Permanent

Remuneration: Competitive, based on skills, experience, and qualifications

Drive Impact as a Major Loss Adjuster – Lead complex claims and deliver results that matter. This is an exciting opportunity to join our Major & Complex Loss team as a Executive Major Loss Adjuster in the London area. In this pivotal role, you will manage high-value commercial property claims from start to finish, ensuring exceptional service delivery for our clients and their customers. You’ll take ownership of complex cases involving material damage and business interruption, applying your expertise to investigate and resolve claims efficiently and cost-effectively. As part of a collaborative team, you’ll work closely with desk-based Adjusting Executives and other specialists to meet client service level agreements and maintain the highest standards of quality and compliance. Your ability to build strong relationships, demonstrate empathy, and communicate effectively will be key to promoting customer satisfaction throughout the claims process. This role demands a proactive, conscientious approach, with flexibility to adapt during surge periods and the confidence to manage your own caseload independently. We’re looking for a seasoned professional with a proven track record in handling major and complex loss claims, strong IT skills, and ideally ACII or ACILA qualifications.

In return, you’ll enjoy a competitive salary, company car or allowance, generous benefits including healthcare and pension schemes, and the chance to work with a market-leading team that values expertise and customer focus.

The skills you will have when you apply:

• A full UK Driving Licence: It is essential you can travel by car
• Major & Complex Loss expertise with solid experience handling high-value claims
• Professional qualifications, ideally ACII/ACILA or equivalent
• Market awareness and account management experience as an advantage
• Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly and negotiate fair settlements for all.

What we’ll give you for this role:

• Remuneration & more Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Company car or monthly car allowance
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
• Health & support Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Wellbeing and digital GP apps
• Group Income Protection
• Other benefits
• Voluntary flexible benefits – green car scheme, health assessment, travel insurance, dental cover, cycle to work scheme, season ticket loan, Discounts on various products and services

This isn’t just a role—it’s a chance to shape the future of client engagement in a specialist market.

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education. Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

For more, see sedgwick.com.