Matchday Ticketing & Support Executive

Bristol Sport; West of England; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Company pension

Cycle to work scheme

On-site parking

Job summary

Bristol Sport is seeking a Customer Service Executive to support supporters across channels, handling ticketing sales and enquiries with a focus on delivering a first-class experience. You will work from the Ticket Office on matchdays, processing tickets and supporting club fans across Bristol City, Bristol Bears and Bristol Flyers.

On event days you will be the face of Bristol Sport, offering professional assistance, refunds and ticketing support while collaborating with Groups and Ticket

Qualifications

• Experience in customer service roles.
• Ability to handle enquiries by phone and email.
• Familiarity with ticketing systems and CRM tools.
• Ability to provide front-facing support on event days.

Responsibilities

• Process match ticket requests for Bristol City, Bristol Bears and Bristol Flyers supporters via phone, CRM and in person.
• Promote and process Season Ticket and Membership sales in the ticketing system.
• Respond to supporter enquiries by email within agreed timescales.
• Assist with internal ticketing tasks, printing and distributing tickets and Season Tickets.
• Provide face-to-face ticketing and customer service support on matchdays from the Ticket Office.
• Develop knowledge of ticketing systems to assist with setup and inventory management for home and away matches.
• Support other Supporter Services colleagues with ticketing system tasks.

Skills

Customer service

Ticketing sales

CRM systems

Face-to-face service

Tools

Nimbus

Fortress

CRM

Job description

Bristol Sport is seeking a Customer Service Executive to support supporters across channels, handling ticketing sales and enquiries with a focus on delivering a first-class experience. You will work from the Ticket Office on matchdays, processing tickets and supporting club fans across Bristol City, Bristol Bears and Bristol Flyers.

On event days you will be the face of Bristol Sport, offering professional assistance, refunds and ticketing support while collaborating with Groups and Ticket