Fan Experience & Support Services Executive

Newcastle United Football Club; Newcastle upon Tyne; On-site; GBP 21,000 - 28,000; Full time

Job summary

Newcastle United Football Club in Newcastle upon Tyne is seeking a motivated Supporter Services Executive to strengthen the relationship with fans by delivering high‑quality customer care across multiple channels.

You will handle enquiries, feedback and complaints, support ticketing, membership, hospitality and tours, and work with internal teams to ensure a smooth, engaging supporter experience on matchdays and beyond.

Qualifications

• Experience in customer service and handling enquiries across multiple platforms.
• Clear communication and problem-solving skills.
• Ability to work collaboratively with internal teams.

Responsibilities

• Handle supporter enquiries, feedback and complaints across channels.
• Support ticketing, retail, membership, hospitality, tours and other club matters.
• Assist face-to-face interactions at St James’ Park on matchdays and non‑matchdays.

Job description

Newcastle United Football Club in Newcastle upon Tyne is seeking a motivated Supporter Services Executive to strengthen the relationship with fans by delivering high‑quality customer care across multiple channels.

You will handle enquiries, feedback and complaints, support ticketing, membership, hospitality and tours, and work with internal teams to ensure a smooth, engaging supporter experience on matchdays and beyond.