Ticketing Manager: Lead a High-Impact Supporter Experience

AFC Bournemouth Community Sports Trust; Bournemouth; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Free onsite parking

Season ticket benefits

Subsidised lunches

Discounts at club shop

Health plan (Simplyhealth)

Job summary

AFC Bournemouth Community Sports Trust is seeking a Ticketing Manager to lead the club’s Ticket Office, ensuring an excellent supporter experience, operational efficiency and strong team performance across all fixtures and events.

Reporting to the Chief Sales Officer, you will coordinate ticketing activity, manage staffing and processes, and work with departments to deliver a joined‑up service while complying with football regulations and club policies.

Qualifications

• Proven experience leading and developing a team in a ticketing or high-volume sales environment.
• Excellent customer service and communication skills under pressure.
• Strong organizational abilities with attention to detail and deadlines.
• Proactive problem solving and continuous improvement mindset.
• Experience collaborating with multiple internal departments and external partners.

Responsibilities

• Lead and manage the ticket office team, setting high standards of service and supporter experience.
• Line-manage the ticket office staff, providing direction, feedback and performance management.
• Recruit, onboard and develop ticket office colleagues to build a capable team.
• Organise and resource the ticket office to meet fixture and event demands.
• Coordinate cross-department ticketing needs and keep stakeholders informed.
• Be the senior point of escalation for supporter enquiries and resolve issues.
• Work with Marketing to ensure clear ticketing information and campaigns.
• Support revenue and attendance objectives through effective ticketing strategies.

Skills

Team leadership

Customer service

Communication

Organization

Problem solving

Stakeholder management

Live sales experience

Tools

SeatGeek

TEAMcard

Job description

AFC Bournemouth Community Sports Trust is seeking a Ticketing Manager to lead the club’s Ticket Office, ensuring an excellent supporter experience, operational efficiency and strong team performance across all fixtures and events.

Reporting to the Chief Sales Officer, you will coordinate ticketing activity, manage staffing and processes, and work with departments to deliver a joined‑up service while complying with football regulations and club policies.