Ticketing Manager: Lead Fan Experience & Operations

AFCB Sydney Supporters Group; Bournemouth; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Free onsite parking

Season ticket benefits

Subsidised lunches

Club discounts

Health plan

Employee assistance programme

Eye care contributions

Birthday day off

Job summary

AFC Bournemouth is seeking a Ticketing Manager to lead the ticket office, ensuring excellent supporter experience and operational efficiency across fixtures and events. The role will develop the team and manage day-to-day operations to meet busy on-sale periods.

You will work with the Chief Sales Officer and stakeholders to deliver joined-up ticketing, balance supporter needs with commercial objectives and drive continuous improvement while maintaining compliance with PL/UEFA/FA rules.

Qualifications

• Proven experience leading and developing a team to high service standards.
• Experience managing dynamic, high-volume sales environments.
• Excellent customer service and communication skills under pressure.
• Strong organisational skills with multi-priority management.
• Proactive problem-solving and stakeholder management across departments.
• Experience supporting live sales and event environments, including football operations.

Responsibilities

• Lead and manage the AFC Bournemouth ticket office team, setting and maintaining high standards of customer service and supporter experience.
• Act as day-to-day line manager, providing direction, coaching and performance management of the ticket office team.
• Recruit, onboard, train and develop ticket office colleagues to build a high-performing team.
• Organise staffing levels and scheduling to meet fixture and event demands.
• Coordinate interdepartmental ticketing requirements with hospitality, operations, safety, marketing and accounts.
• Escalate complex supporter enquiries and resolve issues in line with club policies.

Skills

Team leadership

High-volume sales management

Customer service excellence

Organisational skills

Stakeholder management

Live events sales experience

Tools

SeatGeek

TEAMcard

Job description

AFC Bournemouth is seeking a Ticketing Manager to lead the ticket office, ensuring excellent supporter experience and operational efficiency across fixtures and events. The role will develop the team and manage day-to-day operations to meet busy on-sale periods.

You will work with the Chief Sales Officer and stakeholders to deliver joined-up ticketing, balance supporter needs with commercial objectives and drive continuous improvement while maintaining compliance with PL/UEFA/FA rules.