Matchday Safety Steward: Crowd & Guest Services

Norwich City Football Club; Norwich; On-site; GBP 12,000 - 18,000; Full time

Job summary

Norwich City Football Club is seeking proactive Matchday/Events Safety Stewards to join the Operations team for home matches and events. You will support stadium operations, provide safe, friendly customer service, and uphold safeguarding standards on matchdays.

Applicants must be over 18 and prepared to complete NVQ Level 2 in Spectator Safety within 12 months. A DBS disclosure will be required prior to engagement, and successful candidates will contribute to a safe and welcoming atmosphere for

Qualifications

• > Must have customer-facing experience and a proactive, helpful attitude.
• > Maintain a safe and welcoming environment for spectators and staff.
• > Be able to follow club standards and safeguarding principles.

Responsibilities

• Promote safe working practices and safeguarding responsibilities.
• Provide outstanding customer service as a club representative.
• Give accurate venue information and be knowledgeable about the area of work.
• Investigate and report crowd problems and assist with crowd management.
• Carry out pre-event checks and attend briefings.
• Promote guest integration and high levels of service.
• Monitor and direct crowds and manage queues.
• Check tickets and welcome visitors.
• Enforce stadium regulations and respond to incidents.
• Hold static positions to ensure safety of supporters and staff.
• Maintain a clean, productive and safe workspace.

Skills

Customer service

Crowd management

Safeguarding awareness

Communication

Education

NVQ Level 2 in Spectator Safety

Job description

Norwich City Football Club is seeking proactive Matchday/Events Safety Stewards to join the Operations team for home matches and events. You will support stadium operations, provide safe, friendly customer service, and uphold safeguarding standards on matchdays.

Applicants must be over 18 and prepared to complete NVQ Level 2 in Spectator Safety within 12 months. A DBS disclosure will be required prior to engagement, and successful candidates will contribute to a safe and welcoming atmosphere for