Matchday/Events Safety Steward

Canaries; Norwich; On-site; GBP 12,000 - 18,000; Full time

Job summary

Norwich City Football Club is seeking proactive Matchday/Events Safety Stewards to join the Operations team for home matches and events. You will support stadium operations, provide safe, friendly customer service, and uphold safeguarding standards on matchdays.

Applicants must be over 18 and prepared to complete NVQ Level 2 in Spectator Safety within 12 months. A DBS disclosure will be required prior to engagement, and successful candidates will contribute to a safe and welcoming atmosphere for

Qualifications

• > Must have customer-facing experience and a proactive, helpful attitude.
• > Maintain a safe and welcoming environment for spectators and staff.
• > Be able to follow club standards and safeguarding principles.

Responsibilities

• Promote safe working practices and safeguarding responsibilities.
• Provide outstanding customer service as a club representative.
• Give accurate venue information and be knowledgeable about the area of work.
• Investigate and report crowd problems and assist with crowd management.
• Carry out pre-event checks and attend briefings.
• Promote guest integration and high levels of service.
• Monitor and direct crowds and manage queues.
• Check tickets and welcome visitors.
• Enforce stadium regulations and respond to incidents.
• Hold static positions to ensure safety of supporters and staff.
• Maintain a clean, productive and safe workspace.

Skills

Customer service

Crowd management

Safeguarding awareness

Communication

Education

NVQ Level 2 in Spectator Safety

Job description

An exciting opportunity has arisen for proactive, customer focused candidates to join the Operations team on home matchdays and events at Norwich City Football Club in the role of Matchday/Events Safety Steward.

Safety Stewards show a level of commitment that ensure they can succeed in this customer facing role and act in line with the club's own standards and values.The role will be supporting our operation across the stadium. We welcome interest from everyone who enjoys assisting and supporting others, caring toward others and problem solving.

Due to the nature of the role, you must be over 18 years old.If you are Under 18, your application will be automatically rejected.

Key tasks/responsibilities include, but are not limited to:

1. To promote safer working practice and maintain a culture whereby safeguarding is recognised as a shared responsibility
2. Provideoutstandingcustomer service as a representative of the club
3. Give accurate and helpful venue information, being knowledgeable about your area of work
4. Investigate and report crowd problems and assist with crowd management processes
5. Carry out pre-event checks and attend briefings
6. Promote a high level of guest integration and service
7. Monitor and direct crowds and queue management (which may include issuing verbal instructions confidently)
8. Checking tickets and welcoming visitors
9. Enforce stadium regulations
10. Respond to incidents (may be needed to write follow-up report as required)
11. Hold static positions to ensure safety of supporters and staff
12. Maintain a clean, productive, and safe working area
13. Must be able to achieve NVQ Level 2 in Spectator Safety within 12 months of accepting position (provided by the club)

Norwich City Football Club are committed to ensuring equal opportunities are given to all and welcomes applications from all areas of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.

Norwich City Football Club is an equal opportunities employer and recognises the importance of safeguarding children and vulnerable adults in the workplace. Please be aware that a criminal disclosure and identity check will be carried out for this post. Engagement will be subject to a satisfactory DBS disclosure.