Spectator Safety Staff - Events (Steward)

First Response Group Ltd; Watford; On-site; GBP 12,398,000 - 17,909,000; Full time

Job summary

First Response Group Ltd is seeking Spectator Safety Staff to support events in the local area. You will help manage crowds, monitor compliance with safety rules, and assist attendees throughout events to promote a safe and enjoyable experience.

Ideal candidates hold NVQ 2 Spectator Safety or higher, are smart, communicative, customer-focused, and able to work as part of a team. Training opportunities may be available at other venues within the portfolio.

Qualifications

• NVQ 2 Spectator Safety qualification (minimum).
• Smart in appearance and well presented.
• Able to communicate effectively with attendees and staff.
• Strong customer service orientation and helpful attitude.
• Ability to work well as part of a team and stay composed under pressure.

Responsibilities

• Maintain order by managing crowds and ensuring compliance with event regulations.
• Respond promptly to incidents or emergencies to protect attendees.
• Provide excellent customer service while maintaining a visible safety presence.
• Coordinate with event staff to ensure smooth operations and clear communication.

Skills

Communication

Customer service

Teamwork

Education

NVQ 2 Spectator Safety

Job description

Job Description

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First Response Group aims to ensure our teams enjoy a great working experience where our reputation for high standards and excellence is always in demand.

If your application is successful there may be further employment and training opportunities at other venues and events within our portfolio.

• Maintain order by managing crowds and ensuring compliance with event/ground regulations.
• Act swiftly and professionally to resolve incidents or emergencies.
• Provide exceptional customer service while maintaining a visible security/stewarding presence.
• Communicate effectively with event staff and your team to ensure seamless operations.

First Response Group currently have vacancies for Spectator Safety Staff to join our event teams. We supply Spectator safety staff to various types of events, ranging from Sporting events/concerts in stadia/arenas, green field events, to corporate events, in various locations across the local area.

We are seeking crowd safety stewards with NVQ 2 spectator safety qualifications.

As a spectator safety staff member, you will be at the forefront of creating a safe and enjoyable environment for event attendees, staff, and stakeholders. Your role will be pivotal in ensuring the smooth running of events while upholding the highest standards of safety and customer service.

• NVQ 2 Spectator Safety qualification (minimum)
• All candidates to be smart in appearance.
• Able to communicate effectively.
• Have good customer service
• Able to work as part of a team.
• Committed to the role.
• Reliable
• Confident in the completion of incident and accident reports.