Matchday Customer Experience Specialist (Casual)

Norwich City Football Club; Norwich; On-site; GBP 12,000 - 18,000; Part time

Job summary

Norwich City Football Club is seeking a Customer Experience Advisor (Matchdays) to provide outstanding support across ticketing and customer enquiries. You will engage supporters face-to-face at the ticket office and help via phone, email and webchat, ensuring a friendly, efficient service on busy matchdays.

The role emphasizes accessibility for disabled supporters and teamwork within the Customer Experience & Ticketing department, with flexible hours including evenings and weekends during the

Qualifications

• Experience in delivering high-quality customer service in busy environments.
• Ability to handle face-to-face and remote enquiries with professionalism.

Responsibilities

• Deliver excellent service across ticketing enquiries, including match tickets and memberships.
• Respond professionally to enquiries face-to-face at the ticket office, and via telephone, email and webchat.
• Assist supporters with ticket exchanges, upgrades, collections, account queries and digital ticketing problems.
• Support matchday ticket office operations.
• Provide an inclusive service to disabled supporters, applying Club accessibility policies.
• Support colleagues during busy periods and contribute to a positive, collaborative team culture.
• Act in a manner that supports the Club’s Values of Growth, Integrity, Belonging, Resilience, Pride and Commitment.

Skills

Customer service

Job description

Norwich City Football Club is seeking a Customer Experience Advisor (Matchdays) to provide outstanding support across ticketing and customer enquiries. You will engage supporters face-to-face at the ticket office and help via phone, email and webchat, ensuring a friendly, efficient service on busy matchdays.

The role emphasizes accessibility for disabled supporters and teamwork within the Customer Experience & Ticketing department, with flexible hours including evenings and weekends during the