Casual Matchday Ticket Agent – Fan Experience

Coventry City FC; Coventry; Sur place; GBP 12 000 - 15 000; Temps partiel

Résumé du poste

Coventry City FC is seeking a Casual Ticket Office Assistant to join our Ticket Office team. You will help supporters with ticket sales, enquiries, and matchday operations, delivering friendly, efficient service both in person and across channels.

The role requires flexibility to work evenings, weekends and matchdays. You will process transactions, update records in line with GDPR, and promote club products while ensuring a welcoming fan experience.

Qualifications

• Excellent customer service and communication skills.
• Accurately process transactions and maintain high attention to detail.
• Competent IT skills, including MS Office and database systems.
• Ability to handle confidential information in line with GDPR requirements.
• Flexible to work evenings, weekends and matchdays.
• Strong organisational skills to manage multiple tasks.
• Ability to work independently and as part of a team.
• Must be aged 16 years or over.

Responsabilités

• Deliver friendly, efficient service to supporters across ticketing channels.
• Process ticket sales, upgrades, exchanges and other transactions.
• Respond to enquiries by telephone, email and in person.
• Maintain customer records in line with GDPR requirements.
• Process debit and credit card payments securely.
• Promote fixtures, hospitality packages, memberships and other Club products.
• Resolve ticketing queries and escalate complex issues when required.
• Provide matchday support at ticket collection points and during sales.
• Support the smooth operation of the Ticket Office on home matchdays.
• Assist with administrative tasks and reporting.
• Collaborate with colleagues to maintain high service standards.

Connaissances

Customer service

Communication

Attention to detail

IT skills

GDPR compliance

Flexible schedule

Teamwork

Organisational skills

Description du poste

Coventry City FC is seeking a Casual Ticket Office Assistant to join our Ticket Office team. You will help supporters with ticket sales, enquiries, and matchday operations, delivering friendly, efficient service both in person and across channels.

The role requires flexibility to work evenings, weekends and matchdays. You will process transactions, update records in line with GDPR, and promote club products while ensuring a welcoming fan experience.