Casual Ticket Office Assistant

Coventry City FC; Coventry; On-site; GBP 12,000 - 15,000; Part time

Job summary

Coventry City FC is seeking a Casual Ticket Office Assistant to join our Ticket Office team. You will help supporters with ticket sales, enquiries, and matchday operations, delivering friendly, efficient service both in person and across channels.

The role requires flexibility to work evenings, weekends and matchdays. You will process transactions, update records in line with GDPR, and promote club products while ensuring a welcoming fan experience.

Qualifications

• Excellent customer service and communication skills.
• Accurately process transactions and maintain high attention to detail.
• Competent IT skills, including MS Office and database systems.
• Ability to handle confidential information in line with GDPR requirements.
• Flexible to work evenings, weekends and matchdays.
• Strong organisational skills to manage multiple tasks.
• Ability to work independently and as part of a team.
• Must be aged 16 years or over.

Responsibilities

• Deliver friendly, efficient service to supporters across ticketing channels.
• Process ticket sales, upgrades, exchanges and other transactions.
• Respond to enquiries by telephone, email and in person.
• Maintain customer records in line with GDPR requirements.
• Process debit and credit card payments securely.
• Promote fixtures, hospitality packages, memberships and other Club products.
• Resolve ticketing queries and escalate complex issues when required.
• Provide matchday support at ticket collection points and during sales.
• Support the smooth operation of the Ticket Office on home matchdays.
• Assist with administrative tasks and reporting.
• Collaborate with colleagues to maintain high service standards.

Skills

Customer service

Communication

Attention to detail

IT skills

GDPR compliance

Flexible schedule

Teamwork

Organisational skills

Job description

We have an exciting opportunity to join our Ticket Office team as a Casual Ticket Office Assistant.

The successful candidate will play a key role in delivering excellent customer service to our supporters, assisting with ticket sales, enquiries, and matchday ticketing operations. Working closely with the Ticket Office team, you will help ensure an efficient and welcoming experience for fans both in person and through other communication channels.

This role requires flexibility, including evenings, weekends, and matchdays, making it ideal for someone who is passionate about football, enjoys working with people, and thrives in a fast-paced customer-focused environment.

Coventry City FC is currently enjoying an exciting period of growth and development, making this a fantastic time to join the Club and become part of our journey.

RESPONSIBILITIES OF THE ROLE:

• Deliver a professional, friendly, and efficient service to supporters across all ticketing channels.
• Accurately process ticket sales, upgrades, exchanges, and other ticketing transactions.
• Respond to supporter enquiries by telephone, email, and in person, providing helpful and accurate information.
• Maintain and update customer records in line with GDPR requirements and Club procedures.
• Process debit and credit card payments accurately and securely.
• Promote upcoming fixtures, hospitality packages, memberships, and other Club products where appropriate.
• Resolve supporter ticketing queries and escalate complex issues when required.
• Provide matchday support, including assisting supporters at ticket collection points, handling matchday sales, and helping to resolve ticketing issues promptly and professionally.
• Support the smooth operation of the Ticket Office on home matchdays, ensuring an excellent fan experience.
• Assist with administrative tasks, reporting, and other Ticket Office duties as required.
• Work collaboratively with colleagues across the Club to ensure the highest standards of customer service are maintained at all times.

ESSENTIAL CRITERIA

• Excellent customer service and communication skills, with the ability to interact professionally with a wide range of supporters and stakeholders.
• Ability to accurately process transactions and maintain high levels of attention to detail.
• Competent IT skills, including experience using Microsoft Office applications and database systems.
• Ability to handle confidential information and maintain data records in line with GDPR requirements.
• Flexible approach to work, including availability to work evenings, weekends, and matchdays.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Ability to work effectively both independently and as part of a team.
• Must be aged 16 years or over.

DESIRABLE CRITERIA

• Previous experience working in a ticket office, customer service, retail, hospitality, or cash-handling environment.
• Experience of working within a football, sporting, or events environment.
• Knowledge of ticketing systems and customer relationship management (CRM) software.
• Experience handling and resolving customer enquiries or complaints.
• Passion for football and a commitment to delivering an outstanding supporter experience.
• Knowledge of Coventry City FC and the wider football industry.

Coventry City FC is committed to safeguarding and promoting the welfare of children and adults at risk. We are committed to safer recruitment throughout the company. This role is subject to an enhanced DBS check.

Safeguarding

We are dedicated to protecting and promoting the welfare of children and vulnerable adults. Our Club is committed to maintaining safer recruitment practices. An enhanced DBS check is mandatory for this role.

Equality, Diversity & Inclusion

Coventry City FC proudly champions equal opportunity! We believe in fairness for all, ensuring our recruitment and selection practices respect every individual's unique background. We warmly invite applicants from every background, celebrating diversity in race, nationality, religion, gender, age, and ability.

Join the Sky Blue Army – shaping the future of Coventry City FC on and off the pitch