Customer Service Advisor — Fast-Paced Norwich Temp Role

Confidential; Norwich; On-site; GBP 14,000 - 21,000; Full time

Job summary

Confidential in Norwich is seeking a Customer Service Advisor for immediate start on a temporary basis until late December, with potential opportunities beyond the assignment. The role is based fully in the Norwich office, offering 40 hours per week.

Shifts run 8:00am–8:00pm, including weekends, with full training provided. Applicants should have prior customer service experience, strong communication skills, and good MS Office abilities.

Qualifications

• Previous customer service experience in a contact centre or busy office environment.
• Strong communication and interpersonal skills.
• Good Microsoft Office and computer skills.
• Excellent attention to detail and accuracy.
• Professional, friendly, and approachable manner.
• Ability to remain calm and organised under pressure.
• Flexibility to work a rotating shift pattern, including weekends.

Responsibilities

• Handling inbound calls from customers and service users in a professional and empathetic manner.
• Arranging appointments and coordinating support services.
• Accurately updating and maintaining information on internal systems.
• Providing clear and helpful information over the phone.
• Managing multiple tasks effectively in a fast-paced environment.
• Working closely with colleagues to ensure an excellent customer experience.

Skills

Customer service experience

Excellent communication

Attention to detail

Calm under pressure

Teamwork

Flexible shifts

Problem solving

Tools

Microsoft Office

Job description

Confidential in Norwich is seeking a Customer Service Advisor for immediate start on a temporary basis until late December, with potential opportunities beyond the assignment. The role is based fully in the Norwich office, offering 40 hours per week.

Shifts run 8:00am–8:00pm, including weekends, with full training provided. Applicants should have prior customer service experience, strong communication skills, and good MS Office abilities.