Market Street Team Leader

Morrisons; Falkirk; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Generous holiday entitlement

15% staff discount

Additional 10% discount for friend or/

Leadership School development

In-store cafe or shop floor ranges

Free parking

Pension and life assurance

Health and wellbeing benefits (Aviva)

MyPerks discounts

Payroll charity donations

Family-friendly policies including 26w

Job summary

Morrisons is seeking a Market Street Team Leader to oversee our counters—Deli, Oven Fresh, Pie Shop, Bakery and Fresh to Go—and to coach foodmakers to deliver great service and vibrant displays for local shoppers.

You will work with managers to deliver sales plans, coach colleagues across departments, and ensure standards remain high in a fast-paced retail environment. Your leadership will focus on customer-first service and food safety compliance.

Qualifications

• Experience leading teams in frontline retail or food counters.
• Ability to coach and multi-skill colleagues across departments.
• Strong customer-service and communication skills.

Responsibilities

• Lead and coach the Market Street team to deliver friendly, attentive service across counters.
• Coordinate day-to-day counter communication and multi-skill colleagues across departments.
• Drive sales and availability by applying product knowledge and active selling.
• Maintain high shopkeeping standards, food safety, waste control and compliance.

Skills

Team leadership

Customer service

Job description

More about the role

Our Market Street counters - from the Deli and Oven Fresh to the Pie Shop, Bakery, Cake Shop, and Fresh to Go - are at the absolute heart of what makes our stores special. As a Market Street Team Leader, you’ll lead and support our foodmakers to deliver great service, vibrant counter displays, and tasty food for our local shoppers every day.

You’ll coach your team, multi-skill colleagues across departments, and work alongside managers to deliver sales and keep standards high.

In this role, you’ll be on hand to:

• Put customers first: Lead your team to deliver friendly, attentive service across all counters, listening to customer feedback and helping resolve queries quickly.
• Lead and support your team: Coordinate day-to-day counter communication, multi-skilling colleagues across departments and coaching them to build confidence and high performance.
• Drive sales and availability: Work in partnership with managers to deliver departmental sales plans, using product knowledge and active selling to build trade and hit targets.
• Keep operations safe and legal: Maintain high shopkeeping standards, follow production plans to minimise waste and markdowns, and ensure full compliance with food safety and health regulations.

More about our perks

• Generous holiday entitlement

• 15% discount in our supermarkets and convenience stores from the day you join us

• Additional 10% discount card for a friend or family member

• Genuine career progression and development opportunities - read more about our Leadership School here

• Subsidised in-store cafe or shop floor ranges

• Free parking

• Competitive pension and life assurance

• Healthcare / Wellbeing benefits including Aviva Digital GP

• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more

• Optional payroll charity donations

• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

More about you

Whether you’re an experienced Team Leader or a skilled counter colleague ready to take the next step, if you care about quality fresh food and great customer service, we'd love to hear from you.

You'll be the kind of person who:

• Leads and coaches with confidence: Ideally has strong operational knowledge of fresh food counters, with proven experience in leading teams and coaching colleagues for success.
• Builds strong, supportive teams: Creates an encouraging department environment where achievements are recognised, ideas are shared, and everyone feels valued.
• Organises and plans effectively: Able to plan workload efficiently, handle daily priorities smoothly, and analyse department data to spot opportunities with the Market Street Manager.
• Keeps a firm grip on the basics: Takes a practical approach to daily routines, keeping a close eye on stock rotation, date code checking, food safety, and waste reduction.