Claims Handler

Capio Recruitment Limited; Southampton; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid working

Enhanced pension

25 days annual leave

Life assurance

Professional development

Career development opportunities

Job summary

Capio Recruitment Limited in Southampton seeks an experienced marine and specialist claims professional to own files from first notification through final settlement for high-value, international cases. You will advocate for clients within a collaborative broking team.

Join a role that broadens technical expertise in marine risks, with direct client exposure, insurer negotiations, and cross-functional work with brokers and industry specialists within a global market.

Qualifications

• Demonstrable claims handling experience within insurance, with a background in general insurance, commercial lines, liability or marine.
• Solid understanding of the end-to-end claims lifecycle, policy coverage interpretation and insurer negotiation processes.
• Strong communication and client advocacy skills, with the confidence to manage key client relationships and liaise with external stakeholders.
• Keen interest in developing specialist marine and niche risk knowledge; marine experience would be advantageous but not essential

Responsibilities

• Take ownership of a varied portfolio of claims from notification through to final settlement, developing your technical understanding across complex marine and specialist risks.
• Negotiate directly with insurers and appointed loss adjusters on settlement terms, building your professional standing and dispute resolution expertise across the market.
• Serve as the primary advisory contact and advocate for clients throughout the claims lifecycle, enhancing your consultative skills and deepening client relationships on high-value matters.
• Collaborate with internal brokers and external industry specialists on complex international cases, giving you valuable insight into technical placement strategies and wider specialist insurance operations.

Skills

Marine insurance

Claims handling

Negotiation with insurers

Client advocacy

Job description

Benefits: Hybrid working, Enhanced pension, 25 days annual leave, Life assurance, Professional development, Career development opportunities

About the Company

An established international insurance brokerage with a respected reputation in specialist risks and retail broking. The organisation provides a supportive, collaborative environment focused on high-quality service and long-term client partnerships, offering technical variety and structured development across its expanding specialist divisions.

Role Summary

This is an opportunity for an established claims professional to broaden their technical expertise into marine and specialist risks while acting as a dedicated client advocate. Joining a collaborative broking team, you will manage files from first notification through to final settlement, supporting clients and operations across the wider international market. The position offers an ideal progression route if you are looking to step away from commoditised claims and into high-value, complex risks, giving you direct exposure to niche insurance markets and autonomous caseload ownership.

Key Responsibilities

• Take ownership of a varied portfolio of claims from notification through to final settlement, developing your technical understanding across complex marine and specialist risks.
• Negotiate directly with insurers and appointed loss adjusters on settlement terms, building your professional standing and dispute resolution expertise across the market.
• Serve as the primary advisory contact and advocate for clients throughout the claims lifecycle, enhancing your consultative skills and deepening client relationships on high-value matters.
• Collaborate with internal brokers and external industry specialists on complex international cases, giving you valuable insight into technical placement strategies and wider specialist insurance operations.

Requirements

• Demonstrable claims handling experience within insurance, with a background in general insurance, commercial lines, liability or marine.
• Solid understanding of the end-to-end claims lifecycle, policy coverage interpretation and insurer negotiation processes.
• Strong communication and client advocacy skills, with the confidence to manage key client relationships and liaise with external stakeholders.
• Keen interest in developing specialist marine and niche risk knowledge; marine experience would be advantageous but not essential

If this role isn’t quite right, it’s still worth speaking to one of our specialist team, as we may be working on something that hasn’t hit the market yet.

Related Job Titles: Marine Claims Handler, Claims Broker, Claims Executive, Insurance Claims Handler, Claims Negotiator

Referral scheme: We pay £250 for any candidate you refer to us that we place. If you know anyone who may be suitable, please let us know.