Marine Cargo Claims Manager

IDEX Consulting Ltd; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Pension

Bonus

Job summary

IDEX Consulting Ltd in London is seeking a senior Head of Marine Claims to lead a dedicated team of Marine Cargo professionals within a respected Lloyd’s Broker. You will shape claims strategy, partner with brokers and underwriters, and push for commercially sound outcomes on complex international files.

This role combines leadership, market presence and hands-on decision making in a fast-paced environment.

Qualifications

• Strong background with a decade of experience in Marine Cargo claims.
• Experience leading a team and operating in a fast-paced Lloyd’s market.
• Ability to influence brokers and underwriters and shape strategy.

Responsibilities

• Own claims end-to-end: from notification to settlement, driving progress.
• Advocate for clients: provide pragmatic, informed guidance and manage expectations.
• Lead negotiations with insurers and third parties to achieve outcomes.
• Stay abreast of market, policy, and legal details for sound decisions.
• Mentor junior brokers and shape claims strategy as the team grows.

Skills

Leadership

Marine Cargo claims

Stakeholder management

Negotiation

Strategic thinking

Mentoring/people management

Market discussions

Job description

You’re not the kind of Senior Marine Cargo claims professional who wants to sit quietly behind a desk, pushing paper and processing claims.

You love leadership but being market facing at the same time, having authority to make decisions and the platform to lead from the front.

You want to influence, lead a team of less experienced Marine Claims Brokers and have the opportunity to use all your skills and the technical knowledge that you have developed over the years in the market

You want to be in the room with underwriters, along with your broker colleagues, shaping strategy, challenging decisions, and driving outcomes on complex, international Marine Cargo claims.

And you’re looking for a role where that mindset is expected and be part of a business who will embrace your voice and experience. Even better, this is joining a true independent Lloyd's Broker, not a start up or large corporate firm, a fiercely independent mid-sized Lloyd's Broker.

This is a genuinely standout Head of Marine Claims opportunity to join a highly respected Lloyd’s Broker in London, where Marine (and particularly Cargo) is a major success story within a sub 100 person business.

The team is busy, growing, and already performing at a high level but they need someone senior who can elevate their claims proposition even further.

Someone who sees claims as more than a process.

Someone who can partner closely with brokers, take a lead in market discussions, and bring a solutions-led, commercially minded approach to every file.

You’ll have real scope here, to shape claims strategy, influence how the team operates, and, in time, carve out a path toward a Head of role.

Your day to day (although you will have chance to own it)

• Own claims end-to-end: from first notification through to settlement, pushing progress and closing efficiently.
• Act as the client’s advocate: give clear, pragmatic advice, manage expectations, and keep them informed at every step.
• Drive the process with insurers and third parties: negotiate outcomes, answer queries, and remove blockers quickly.
• Stay sharp on market, policy, and legal detail to make confident, technically sound decisions.
• Keep the engine running: process notifications, updates, and documentation in line with procedures.
• Track money with intent: monitor collections/payments, chase outstanding items, and keep everything moving.

We’re open on background but have a strong preference to find someone with a good decade of experience in the space. Whether you’re currently with a broker or on the carrier side, what matters is your expertise in Marine and Marine Cargo claims, your ability to operate in a fast-paced environment, and your confidence in pushing the market to get results.

On offer will be a significant salary to reward the experience you offer and hard work you put in, including a suite of benefits which includes health insurance, pension and bonus. Even better, this opportunity can progress into a much larger one as the team expands.

You will be part of a hugely collaborative team who all get on and have each others backs in times of success and challenge - The business tend to operate in the office 4 times a week with 1 day from home.