Senior Claims Adjuster

Intact Insurance UK; Greater London, Manchester; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Intact Insurance UK in London or Manchester on a hybrid basis seeks a Marine Senior Claims Technician to oversee a portfolio of large, complex marine cargo claims with a London Market focus. You will negotiate settlements, provide guidance on referrals and complaints, and mentor junior staff to enhance technical capability.

As a senior technical leader, you will analyse intricate claim scenarios, shape pragmatic solutions, and drive spend management through proactive challenge and coordination

Qualifications

• Ample experience handling marine claims within insurer/broker environments.
• Proven track record managing large, complex marine cargo claims.
• Experience negotiating with senior stakeholders across the London Market.

Responsibilities

• Personally manage a portfolio of large, complex and high-profile marine claims, focusing on London Market Cargo.
• Lead negotiations on complex claim settlements balancing commercial and customer outcomes.
• Provide expert guidance on referrals, claims and complaints and escalate as needed.
• Analyse complex claim scenarios and determine pragmatic solutions.
• Drive claims spend management through proactive challenge and external suppliers.

Skills

Marine claims experience

Leadership in lead handling

Negotiation with London Market

Mentoring / coaching

Job description

Marine Senior Claims Technician

UK003753

Location - London or Manchester - (London preference)

Win as a Team

We are hiring a Senior Claims Adjuster to join our Marine Claims team in either Manchester or London on a hybrid basis.

You’ll Make An Impact By

• Personally manage a portfolio of large, complex and high-profile marine claims, with a primary focus on London Market Cargo accounts.
• Lead negotiations on complex claim settlements, balancing commercial considerations, customer outcomes and technical excellence.
• Provide expert guidance on referrals, claims and complaints, ensuring timely resolution or escalation in line with delegated authority levels.
• Analyse complex claim scenarios, identify key issues and determine pragmatic, commercially effective solutions.
• Drive effective claims spend management through proactive challenge, robust decision-making and strategic use of external suppliers.
• Influence business strategy through technical insight, market intelligence and customer feedback.

Your Skills And Experience

• Ample experience handling marine claims within an insurer, syndicate, broker or equivalent environment.
• Proven ability to manage large, complex marine cargo claims in a lead handling capacity.
• Broader marine claims experience, including Freight Liability, Hull, Marine Liabilities and Subrogation, is highly desirable.
• Experience negotiating with senior stakeholders across the London Market, including brokers, clients, legal representatives and service providers.
• Demonstrable experience coaching, mentoring or developing technical capability within claims teams.
• Effective decision maker and comfortable making decisions in an ambiguous working environment.

Our DEI Commitment

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria. We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.

If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.