Marina Operative

MDL Marinas; Northam; On-site; GBP 21,000 - 26,000; Full time

Job summary

MDL Marinas is recruiting a Marina Operative for Saxon Wharf Marina in Southampton. The role focuses on delivering excellent customer service, berthing oversight, and practical maintenance to support daily marina operations.

You will be involved in lifting activities, answering enquiries, and helping promote marina services while ensuring health and safety standards are met. Training and induction are part of the onboarding process.

Qualifications

• Experience in customer service is essential.
• Maintains safety standards on site.
• Ability to perform basic maintenance tasks.
• Self-motivated and able to work with minimal supervision.
• Familiarity with basic IT systems and phone etiquette.
• Good practical boating skills or willingness to learn are advantages.

Responsibilities

• Provide meet and greet service to members and visitors.
• Oversee berthing allocations of vessels.
• Carry out general maintenance tasks as required.
• Assist in lifting vessels following safety standards.
• Answer telephone promptly and professionally.
• Respond to customer inquiries efficiently and courteously.
• Assist in marketing and promotion of the marina and services.
• Maintain site security in line with policies.

Skills

Customer service

Self-motivation

Health & safety awareness

IT systems literacy

Teamwork

Boating/maintenance aptitude

Education

GCSE level or equivalent

Job description

MARINA OPERATIVE Marina Developments Ltd is the UK's leading Marina operator. Situated in Southampton, Saxon Wharf Marina is a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day. To help us deliver exceptional service we are seeking to recruit a Marina Operative to assist with marina operations at Saxon Wharf Marina. You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working up to 42 hours each week Monday-Friday with occasional weekends supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

• Provide a meet and greet service to all members and visitors
• Overseeing the berthing allocations of vessels
• To carry out general maintenance tasks as required
• Lifting vessels in accordance with our safe operating standards
• Ensuring the telephone is answered in the correct and timely manner
• To ensure all customer enquiries are dealt with both promptly and efficiently
• Assisting in actively marketing and promoting the marina and associated services
• Maintaining the security of the site
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards

• Enthusiastic and friendly with a flexible and positive 'can do' attitude
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
• General maintenance skills (not essential but an advantage)
• Self-motivated and able to work without supervision
• Sound awareness of basic health and safety in the workplace
• Confident use of IT systems
• A practical, resourceful and common-sense approach
• Good practical boating skills/qualifications (not essential but an advantage)
• Previous boat lifting experience (not essential but an advantage)
• Competent swimmer (essential)
• Educated to at least GCSE level or equivalent

These are exciting times to join MDL. As we enter a new financial year, we are launching a multi-million-pound growth strategy focused on strengthening our position as the UK 's leading marina owner and operator. Investments will enhance five flagship marinas with new restaurants, upgraded berth-holder facilities, specialist berthing for narrowboats and jet skis, building refurbishments, improved parking solutions, and continued investment in pontoons, smart metering, Meter MACS, EV charging infrastructure and superyacht berthing. There is also full on-job training leading