Marina Operations Lead — Customer Service & Berthing

MDL Marinas; Northam; On-site; GBP 21,000 - 26,000; Full time

Job summary

MDL Marinas is recruiting a Marina Operative for Saxon Wharf Marina in Southampton. The role focuses on delivering excellent customer service, berthing oversight, and practical maintenance to support daily marina operations.

You will be involved in lifting activities, answering enquiries, and helping promote marina services while ensuring health and safety standards are met. Training and induction are part of the onboarding process.

Qualifications

• Experience in customer service is essential.
• Maintains safety standards on site.
• Ability to perform basic maintenance tasks.
• Self-motivated and able to work with minimal supervision.
• Familiarity with basic IT systems and phone etiquette.
• Good practical boating skills or willingness to learn are advantages.

Responsibilities

• Provide meet and greet service to members and visitors.
• Oversee berthing allocations of vessels.
• Carry out general maintenance tasks as required.
• Assist in lifting vessels following safety standards.
• Answer telephone promptly and professionally.
• Respond to customer inquiries efficiently and courteously.
• Assist in marketing and promotion of the marina and services.
• Maintain site security in line with policies.

Skills

Customer service

Self-motivation

Health & safety awareness

IT systems literacy

Teamwork

Boating/maintenance aptitude

Education

GCSE level or equivalent

Job description

MDL Marinas is recruiting a Marina Operative for Saxon Wharf Marina in Southampton. The role focuses on delivering excellent customer service, berthing oversight, and practical maintenance to support daily marina operations.

You will be involved in lifting activities, answering enquiries, and helping promote marina services while ensuring health and safety standards are met. Training and induction are part of the onboarding process.