Marina Operative

Marina Developments Limited; Netley; On-site; GBP 19,000 - 23,000; Full time

Job summary

Marina Developments Limited is seeking a Marina Operative to support marina operations at Mercury Yacht Harbour and deliver outstanding customer experiences. The role is full-time with a 4 on/4 off 12-hour shift pattern, including initial induction training.

You will greet members, manage berthing, perform maintenance, and promote marina services while ensuring safety and security across the site.

Qualifications

• Customer service experience in leisure/marina/hospitality preferred.
• Self-motivated and able to work without supervision.
• Sound health and safety awareness in the workplace.
• Confident use of IT systems.
• Competent swimmer is essential.

Responsibilities

• Provide a meet and greet service to all members and visitors.
• Oversee berthing allocations of vessels.
• Carry out general maintenance tasks as required.
• Ensure the telephone is answered promptly and professionally.
• Handle customer enquiries promptly and efficiently.
• Assist in marketing and promoting the marina and services.
• Maintain the security of the site.
• Carry out duties in line with Company policies, especially H&S and customer service standards.

Skills

Customer service

Self-motivation

IT systems

Boating skills

Education

GCSE level or equivalent

Job description

Job DescriptionPOST ID: MER26/2702MARINA OPERATIVEWe are seeking to recruit a Marina Operative to assist with marina operations at Mercury Yacht Harbour. You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working up to 42 hours each week on a 4 on, 4 off shift pattern of 12 hours supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

Key Responsibilities

• Provide a meet and greet service to all members and visitors
• Overseeing the berthing allocations of vessels
• To carry out general maintenance tasks as required
• Ensuring the telephone is answered in the correct and timely manner
• To ensure all customer enquiries are dealt with
  both promptly and efficiently
• Assisting in actively marketing and promoting the marina and associated services
• Maintaining the security of the site
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards

Key Requirements

• Enthusiastic and friendly with a flexible and positive 'can do' attitude
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
• General maintenance skills (not essential but an advantage)
• Self-motivated and able to work without supervision
• Sound awareness of basic health and safety in the workplace
• Confident use of IT systems
• A practical, resourceful and common-sense approach
• Good practical boating skills/qualifications (not essential but an advantage)
• Competent swimmer (essential)
• Educated to at least GCSE level or equivalent

These are exciting times to join MDL. As we enter a new financial year, we are launching a