Marina Guest Services & Operations Lead (4 On/4 Off)

Marina Developments Limited; Netley; On-site; GBP 19,000 - 23,000; Full time

Job summary

Marina Developments Limited is seeking a Marina Operative to support marina operations at Mercury Yacht Harbour and deliver outstanding customer experiences. The role is full-time with a 4 on/4 off 12-hour shift pattern, including initial induction training.

You will greet members, manage berthing, perform maintenance, and promote marina services while ensuring safety and security across the site.

Qualifications

• Customer service experience in leisure/marina/hospitality preferred.
• Self-motivated and able to work without supervision.
• Sound health and safety awareness in the workplace.
• Confident use of IT systems.
• Competent swimmer is essential.

Responsibilities

• Provide a meet and greet service to all members and visitors.
• Oversee berthing allocations of vessels.
• Carry out general maintenance tasks as required.
• Ensure the telephone is answered promptly and professionally.
• Handle customer enquiries promptly and efficiently.
• Assist in marketing and promoting the marina and services.
• Maintain the security of the site.
• Carry out duties in line with Company policies, especially H&S and customer service standards.

Skills

Customer service

Self-motivation

IT systems

Boating skills

Education

GCSE level or equivalent

Job description

Marina Developments Limited is seeking a Marina Operative to support marina operations at Mercury Yacht Harbour and deliver outstanding customer experiences. The role is full-time with a 4 on/4 off 12-hour shift pattern, including initial induction training.

You will greet members, manage berthing, perform maintenance, and promote marina services while ensuring safety and security across the site.