Manufacturing IT Technician - Systems & Infra

Protein Works; Liverpool City Region; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Exclusive staff discounts

Private healthcare

Birthday day off

Pension scheme

Unique bonus scheme

Cycle to work scheme

PW product discounts

Staff socials and events

State of the art PW Campus

Refreshments on-site

Job summary

Protein Works is seeking an IT Technician to keep our Liverpool campus factories and fulfilment operations running seven days a week. You will own incidents from the floor to the back-end, troubleshoot integrations, and drive changes with careful planning and rollback options.

You’ll join a small team that handles service desk to systems, projects to on-call, with a roadmap including a new in-house middleware build and ongoing development to 2028.

Qualifications

• Solid hands-on experience across networking (routing, DNS, VPNs), Windows Server, desktop operating systems and common business applications.
• Confidence reading and troubleshooting APIs, API keys and middleware connections, ideally between ERP, WMS or finance platforms.
• Experience supporting a manufacturing, warehouse or fulfilment environment, with a feel for how a systems issue ripples out into the operation.
• A careful approach to change: you plan releases and patches around the business, weigh up the risks and know how to roll back if it goes wrong.
• You document properly, from knowledge articles to incident reviews with root cause analysis. Jira, Confluence and some scripting (PowerShell, Python) help; CompTIA A+, CCNA or Microsoft certifications are a bonus.
• A calm, clear communicator who owns problems through to the fix, explains tech to non-technical colleagues and is comfortable being part of an on-call rota.

Responsibilities

• Own incoming tickets and prioritise them by real impact.
• Support and troubleshoot the integrations that connect our systems, from APIs and middleware to the links between our warehouse management system, Sage and other platforms, and help support the build of our new in-house middleware.
• Plan every change carefully, from a client patch to a system release: understand what it could break, pick the right window and always have a rollback ready.
• Keep servers, networks, workstations and peripherals healthy with planned maintenance and backups, and contribute to system rollouts and infrastructure upgrades.
• Shape our Jira workflow so the team can triage and prioritise its own work, and take your turn on a rotating on-call rota with clear, tiered escalation.
• Lead incident reviews when things go wrong, covering the timeline, detection and response times, root cause and lessons learned, and keep everything documented in Confluence.

Skills

Networking

Windows Server

Desktop OS

Business applications

APIs & middleware

ERP/WMS/finance integrations

Documentation & incident reviews

On-call support

Tools

Jira

Confluence

Job description

Protein Works is seeking an IT Technician to keep our Liverpool campus factories and fulfilment operations running seven days a week. You will own incidents from the floor to the back-end, troubleshoot integrations, and drive changes with careful planning and rollback options.

You’ll join a small team that handles service desk to systems, projects to on-call, with a roadmap including a new in-house middleware build and ongoing development to 2028.